Voice-of-the-Employee (VoE) programs (just like Voice-of-the-Guest (VoG) are extremely important to your experience building success because it gives you the much needed measurement of your employee experience building efforts.The value of gathering employee feedback, information analysis, the resulting process and experience changes and performance monitoring is immeasurable. This is where you can best understand and influence the engagement levels of your employees by engaging them in the very process of their own experience design.
VoE has a two-pronged strategy.
VoE incorporates several elements of the most effective and widely used Voice of the Customer (VoC) models in order to get an urgent yet realistic picture of both employee satisfaction with and their loyalty to your business from their experience(s) with you.
We then use the VoE information to create an action plan for you to innovate your systems and process to best align your business with the expectations of your employees as well as a plan to facilitate and support more and deeper levels of engagement. We believe that because it is vital to measure the likelihood that a employee would refer your business to someone in their social sphere of influence for employment, that it is one of the most significant metrics that can be utilized in the foodservice and hospitality business that measures engagement and at the same time, focuses on the foundation of your business which builds sustainable, long-term and profitable growth – employee engagement.
We do this by leveraging the feedback we gather from literally interviewing all of your employees to create the necessary programs and systems for you to be able to maintain your business’ focus on creating the best employee experience possible and improve it to such a degree that it determines greatly, the direct and indirect impact on the guest experience.
We do this by Coaching you on ways to look at everything you do inside your four walls and from every system and process, in terms of how it will affect the employee experience.
Each VoE program includes the following three components;
We have spent decades successfully honing our abilities and experience to understand how to create/build/manage/lead great hospitality businesses. We can help you design, finance, build, staff, train, create, market, and duplicate a successful hospitality business.
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