About Us

The Breakers Is Broken

The Breakers in Palm Beach, FL is an historic and grand property, first opened by Henry Flagler in 1896. It has huge, European, arching public areas with great detail on the ceilings and impressive furnishings. It is one of the most outstanding physical properties I’ve visited and used for meetings. We’ve stayed there many times over the years.

Alas, it has fallen on hard times. Some are physical: the beach, eroding constantly over the years, is now a tiny strip often endangered by high tides. The main pool no longer has a view of the ocean, since massive construction requires immense latticework around it. And many of the rooms badly need a refurbishing, including the large, corner suite we habitually occupy (one balcony door wouldn’t open at all, and another locked itself—I am not making this up—after we walked out on to it).

The staff remains first rate, they do have a new casual bar and eating area that’s a lot of fun (the staff maintains a retro look to the 50s complete with “cigarette girl”). And you can’t beat the Seafood Bar with fish swimming around beneath your drinks for casual dining.

But management is something else. I’ve taken one of my highest level programs, Thought Leadership, to The Breakers several times. I’ve spent well into six figures, have had world-class guest speakers (Dan Pink at the most recent one) and my deliberately small group of 25 elite consultants invest a great deal to be there. We had seven countries represented in the last one.

Yet four participants were moved to complain, and one checked out of the hotel! (His room wasn’t cleaned by 5:30, the staff refused to move him, and their attitude was that he’d just have to wait.) A fire alarm emptied part of the hotel at 1:30 in the morning with people milling around in robes outside, yet there was never an “all clear” and when called, the front desk replied curtly, “Just ignore it.” I never did receive an explanation.

One of my participants was given a hard time over $100 when checking out, and was told to bring “proof” that she had a lower rate (which was guaranteed to my participants but which the front desk chose to argue about). Instead of the roomy, well lighted room we’ve had in the past, we were squeezed into a long-narrow space once we arrived for our meeting.

Although I take one of the most expensive suites, I’m denied access to the club level, because I don’t take a suite there (those suites are smaller with poorer views). So spending more actually denies you privileges at The Breakers. (I’m writing this from the Four Seasons in Hong Kong where I ran another major event, was automatically included in the club, and received complimentary airport transfers in a Bentley, along with a host of other outstanding benefits.)

A manager responsible for helping me schedule dinners for the group wanted us to dine in the Seafood Bar for our opening reception, which is too loud, too casual, and where we’d be mixed with the public with no partition. When I told her that was an unacceptable option, she told me that if I didn’t like her suggestions I could do it myself and stopped providing any further assistance. To this day, that’s the rudest letter I’ve ever received from any hotel management member, and when I turned it in to the general manager I was surprised to find she was neither fired nor asked to apologize. She still works there.

I’ve held programs and/or stayed at some of the world’s great properties: Four Seasons Bora Bora, Four Seasons Hong Kong, Peninsula Beijing, Four Seasons Florence, Peninsula Beverly Hills, Castle Hill Newport, Park Hyatt Sidney, and so forth. Sometimes errors occur, and they are promptly corrected. I’m not seeking perfection, only sound judgment.

But I find The Breakers’ management attitude to be almost aggressively rude. I felt like revenue-on-the-hoof, not a guest whose program was to be supported for success.

The day I left I called the Four Seasons Palm Beach at 8:30 in the morning. The sales director was already in, we reached agreement in 15 minutes, I signed the contract over the next week for next year, and she invited us to come over for a complimentary stay in January (my program isn’t until October) to get to know the place. That’s a world of difference only 15 minutes away.

Henry Flagler is probably spinning in his grave. And people ask me if consultants are needed in the hospitality business! However, I don’t think you need to be a consultant to apply common sense, courtesy, and decency.

If you decide to go to The Breakers based on its reputation, don’t say I didn’t warn you. I’d send this to the chair of their board, but somehow I doubt anyone really cares so long as they can fill the rooms.

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You Have Two Options:shg guarantee

  1. Grow your business.
  2. Make excuses.

Our powerful business programs are about helping you and your business master the fundamentals and create positive,
long-term opportunity. No other program(s) offers more value with the immediate impact or greater ROI than ours.

Books, articles and DVD’s can create awareness, but only Coaching can create the level of impacting and sustainable change necessary to grow your business.

Call Us Toll Free 888-998-8744 or use the form below to talk about how we can help you build the best business.

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Singita, Africa – #Travel Tuesday

SAFARI!  Whether you choose to visit Sabi Sand, Kruger National Park, the Grumeti Reserves or Pamushana, staying at a Singita property (http://bit.ly/mHwLec) guarantees the world’s best safari experience and accommodations.  These stunning properties have racked up hotel and travel awards from around the globe, and you can feel good about enjoying this unique part of the world since spending your travel dollars here means you are participating in Singita’s commitment to making a sustainable difference in local communities.  Singita preserves land and protects wildlife, while empowering local economy education and community.  @Singita_Africa:  We have you on our “must visit someday soon” list!

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You Have Two Options:

  1. Grow your business.
  2. Make excuses.

Our powerful business programs are about helping you and your business master the fundamentals and create positive, long-term opportunity. No other program(s) offers more value with the immediate impact or greater ROI than ours or creates the level of impacting and sustainable change necessary to grow your business.

Call Us Toll Free 888-998-8744 or use the contact form to talk about how we can help you realize an opportunity.

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My Local Corfu – #TravelTuesday

Imagine the scene…an out of the way, multi-terraced business perched on a cliff hundreds of feet high overlooking a bright blue body of water on which boats dart and swimmers frolic. A cool breeze gently moves the many colorful umbrellas as tourists sip refreshing native libations while they take in a spectacular sunset and nosh on local delicacies.

This could be a perfect description of exotic Corfu my favorite island in the Ionian Sea but it happens to be the Oasis business in my backyard of Austin, TX. Located in the hills overlooking Lake Travis the Oasis has been around since the early 80’s. A lightning stike in 2005 burned the original buildings to the ground and the rebuilt and refurbished property lost much of its local Austin charm. But who cares because the amazing view is the same! I love to take friends from out of town to the Oasis and watch their faces when they step out onto the terrace. They can’t believe they’re in Texas!

The native libations consist of Margaritas and Lone Star beer and the local delicacies vary from nachos to enchiladas which give them a very “Tex Mex” experience. I recently had a business assoicate visit from Los Angeles and took him to the Oasis for late lunch and a view of the sunset. As jaded a traveler as he is he had a blast and snapped a bunch of pictures! My own personal Corfu is worth the drive and I recommend it to anyone willing to travel a few miles off the beaten path.

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You Have Two Options:

  1. Grow your business.
  2. Make excuses.

Our powerful business programs are about helping you and your business master the fundamentals and create positive, long-term opportunity. No other program(s) offers more value with the immediate impact or greater ROI than ours or creates the level of impacting and sustainable change necessary to grow your business.

Call Us Toll Free 888-998-8744 or use the contact form to talk about how we can help you realize an opportunity.

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You Have Two Options:

  1. Grow your business.
  2. Make excuses.

Our powerful business programs are about helping you and your business master the fundamentals and create positive, long-term opportunity. No other program(s) offers more value with the immediate impact or greater ROI than ours or creates the level of impacting and sustainable change necessary to grow your business.

Call Us Toll Free 888-998-8744 or use the contact form to talk about how we can help you realize an opportunity.

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Pita Maha Resort, Bali – #Travel Tuesday

A prayer:  May we Eat, Pray & Love at the Pita Maha in Bali (http://bit.ly/kdZnZz), and please dear Lord, may Javier Bardem be nursing a broken heart in a villa nearby.  Pack your mala beads and head for the sophisticated perfection of these secluded villas overlooking the Tjampuhan valley.  The spiritual path has been a way of life here since before mankind was documenting history on palm leaves.  Our friend @SocialMediaSMG promises that the Pita offers effortless redemption from our over-processed, uber-connected lifestyles.  Praise the redemption of all that ails you, we’re converted!

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You Have Two Options:

  1. Grow your business.
  2. Make excuses.

Our powerful business programs are about helping you and your business master the fundamentals and create positive, long-term opportunity. No other program(s) offers more value with the immediate impact or greater ROI than ours or creates the level of impacting and sustainable change necessary to grow your business.

Call Us Toll Free 888-998-8744 or use the contact form to talk about how we can help you realize an opportunity.

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Claridges Mayfair Hotel, London – #TravelTuesday

We’ve been following @Gordonsguide on Twitter for a long time, so it’s easy to trust his recommendation of Claridges Mayfair Hotel, London.  This uber-sexy, art deco gem, made Condé Nast Traveller’s Gold List in 2010.  It’s everything a great hotel should be and a long-weekend there is enough to temporarily recover from the disappointing world of mediocre properties everywhere.  Travel tip:  Book the wine dinner!

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You Have Two Options:

  1. Grow your business.
  2. Make excuses.

Our powerful business programs are about helping you and your business master the fundamentals and create positive, long-term opportunity. No other program(s) offers more value with the immediate impact or greater ROI than ours or creates the level of impacting and sustainable change necessary to grow your business.

Call Us Toll Free 888-998-8744 or use the contact form to talk about how we can help you realize an opportunity.

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Hotel Grande Bretagne – #TravelTuesday

Leave it to our friend @WanderlustWomen to have us traveling transatlantic again!  There’s a lot to say about Hotel Grande Bretagne (@grandebretagne).  Let’s start with the views.  Say good morning to the Parthenon, Constitution Square & the famed Acropolis.  Old world elegance and Athenian adventure are at your fingertips.  There have been few times more affordable to travel to Greece and since this property received a Green Key eco-label last year, you can feel good doing it.  Hotel Grande Bretagne:  Saving the environment, one incredible night at a time.  http://www.grandebretagne.gr

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You Have Two Options:

  1. Grow your business.
  2. Make excuses.

Our powerful business programs are about helping you and your business master the fundamentals and create positive, long-term opportunity. No other program(s) offers more value with the immediate impact or greater ROI than ours or creates the level of impacting and sustainable change necessary to grow your business.

Call Us Toll Free 888-998-8744 or use the contact form to talk about how we can help you realize an opportunity.

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Park Hyatt, Buenos Aires – #TravelTuesday

Were it not for our friend, @ThePointsGuy, we might never have come back from the Palmilla, but the Park Hyatt, Buenos Aires (http://bit.ly/dH5Fwc) is an excellent recommendation.  A trip here is about stepping back to a time filled with vibrant architecture, romantic décor and graceful elegance.  It’s eclectic Buenos Aires, and if you haven’t been there, there’s no time to waste.  Enjoy the cultural district at your fingertips or lounge by the pool in the style to which you’re accustomed.  Lots of options here, and they’re all good.

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You Have Two Options:

  1. Grow your business.
  2. Make excuses.

Our powerful business programs are about helping you and your business master the fundamentals and create positive, long-term opportunity. No other program(s) offers more value with the immediate impact or greater ROI than ours or creates the level of impacting and sustainable change necessary to grow your business.

Call Us Toll Free 888-998-8744 or use the contact form to talk about how we can help you realize an opportunity.

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One & Only Palmilla, Los Cabos – #TravelTuesday

The one & only Palmilla, Los Cabos, is recommended by @CaboJulie, and from the looks of it, we’d have to say she knows her stuff.  It’s hard to argue from our hammock which is tied above the place where the Pacific Ocean meets the Sea of Cortez.  We’d describe the endless list of special touches, but words seem to pale next to the photos on the website.  http://palmilla.oneandonlyresorts.com  We can make note of the gracious Old World Mexican style with its red-tiled rooftops and whitewashed walls.  Check it out.  We think you’ll be booking a trip there soon.

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You Have Two Options:

  1. Grow your business.
  2. Make excuses.

Our powerful business programs are about helping you and your business master the fundamentals and create positive, long-term opportunity. No other program(s) offers more value with the immediate impact or greater ROI than ours or creates the level of impacting and sustainable change necessary to grow your business.

Call Us Toll Free 888-998-8744 or use the contact form to talk about how we can help you realize an opportunity.

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Four Seasons, San Francisco – #TravelTuesday

By now you may be thinking that Travel Tuesdays are all about globetrotting, but at SHG we want to remind you that superb hospitality experiences await you, right here in the United States.  Thanks to @Cazoomi (www.cazoomi.com) for recommending the Four Seasons, San Francisco.  The Four Seasons is the type of property that reassures you, no matter where you go, you’re going to be taken care of.  Four Seasons San Francisco is certainly no exception.  Two blocks from Union Square, offering fine dining and a world class spa, it’s everything you expect.  One of the greatest brands in the world is right at home in one of the greatest cities in the world.

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You Have Two Options:

  1. Grow your business.
  2. Make excuses.

Our powerful business programs are about helping you and your business master the fundamentals and create positive, long-term opportunity. No other program(s) offers more value with the immediate impact or greater ROI than ours or creates the level of impacting and sustainable change necessary to grow your business.

Call Us Toll Free 888-998-8744 or use the contact form to talk about how we can help you realize an opportunity.

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The Peninsula Hong Kong – #TravelTuesday

We’re delighted to see so many of you taking explorations around the globe, and Week 4’s travel spotlight is shining in beautiful Hong Kong thanks to our friend @WldTrvlBill. We’ve stayed at the Peninsula in Hong Kong, and all we can say is, hello luxury, and it’s great to meet your friends, leisure and extravagance! Well done Bill; the Peninsula experience is not to be missed.

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You Have Two Options:

  1. Grow your business.
  2. Make excuses.

Our powerful business programs are about helping you and your business master the fundamentals and create positive, long-term opportunity. No other program(s) offers more value with the immediate impact or greater ROI than ours or creates the level of impacting and sustainable change necessary to grow your business.

Call Us Toll Free 888-998-8744 or use the contact form to talk about how we can help you realize an opportunity.

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