Shift Notes: WOW Server, Goofball Manager

Had a really great experience last week. Service was absolutely awesome! Food was great! Then our time together enjoying the experience was ruined by the floor manager constantly interrupting every 20 minutes just to get his table visits in!

I finally told him that his server was doing a great job and that is wasn’t necessary to keep interrupting every so often just to get those table visits in. Besides, I had heard him talk to the table next to us and the one after and recommended to him that saying the same thing to each guest just to be able to say you talked to every table was counterproductive.

Read your guests and use common sense when interacting with them. If I had as great a server as this manager did, I would stay the heck out of his section unless he needed something.

Let your service pros do their job. Especially if they are much better at it than you are!

You Have Two Options:

  1. Grow your business.
  2. Make excuses.

Our powerful business programs are about helping you and your business master the fundamentals and create positive, long-term opportunity. No other program(s) offers more value with the immediate impact or greater ROI than ours or creates the level of impacting and sustainable change necessary to grow your business.

Call Us Toll Free 888-998-8744 or use the contact form to talk about how we can help you realize an opportunity.

Jeffrey Summers - Founder/Principal, Summers Hospitality Group
Jeffrey Summers - Founder/Principal, Summers Hospitality Group
Jeffrey has spent over 3 decades in various Marketing, Operations and Business Development roles in corporate, franchise and independent concepts. He is widely recognized by his peers as one of the leading voices in the Foodservice/Hospitality industries. As a hospitality business expert, Jeffrey now devotes most of his time to helping owners/operators and their organizations both create and achieve their business objectives. Jeffrey's clients include: fast food, QSR's, casual full-service, fine-dining, private clubs and banquet facilities, hotel/foodservice, resorts, sports facilities, corporate dining. catering businesses and retail concepts. About Jeffrey. 
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