“We spend far too many resources on searching for an excuse not to do something that we know would benefit us, rather than just engaging a solution in the first place.”


We engage in all aspects of hospitality management and have a proven track record in developing brands and turning these brands into market-leading businesses. We provide systems and services that improve all areas of your hospitality business.

Summers Hospitality Group’s consulting services are focused on optimizing results and helping operators maximize their business’s potential. After discussing your needs and opportunities, we customize a proposal that contains specific objectives, measures, and options for how we may work together to achieve your desired outcomes.

PeopleWorx™ is the SHG program for staffing & training your business. Clients who request this service typically face the challenge of building or changing their organizational cultures, a process which is difficult, time consuming, and requires a systemic approach. Summers Hospitality Group can help you identify the desired values and culture, tailor a process that better provides for attracting, hiring and retaining the necessary talent to build a successful Hospitality business. This program includes:

  • Attraction|Hiring
  • OJT
  • Retention
  • Culture
  • Performance Development
  • Engagement
  • VoE Program

EventWorx™ is the SHG program for business & professional development. Clients who request this service typically realize their professional development efforts have been hit or miss, and thus are ineffective in meeting their needs in a systematic way. Using a results-oriented approach, Summers Hospitality Group ensures that all professional development programs are tied to specific business outcomes. We also suggest strongly that each one includes an evaluation process in order to demonstrate the extent to which it has achieved its desired outcomes. Our programs include:

  • Learning Development Workshops
  • Digital Learning
  • Meeting Facilitation
  • Public Speaking
  • MIT|Leadership Development

BizWorx™ is the SHG program for operational development. Clients who request this service typically are mystified about what return or value, if any, they are getting from existing processes – i.e., whether the business is|can achieve intended cost|profit goals. Alternately they may want to discover how existing processes can be improved. Summers Hospitality Group can design effective business processes, including an evaluation process to ensure you can continue to assess them on an on- going basis. These programs include:

  • BOH|FOH|TOH Systems & Processes
  • Service Models
  • Beverage Programs
  • Cost Controls
  • Culinary Development
  • Profitability
  • Catering|Delivery
  • Menu Engineering
  • VoG Program

GrowthWorx™ is the SHG program for business development. Clients who request this service either are at a loss as to what direction their businesses should take, or they know where they want to go but are unsure how to get there. Summers Hospitality Group can assess your organization’s strategic plan or help you develop one that includes a clear blueprint for action. This program includes:

  • Sales|Marketing|Branding
  • Business|Marketing Plans
  • New Business Openings
  • Digital Strategies
  • Expansion
  • Turnarounds
  • Leases
  • Contract Management
  • Strategic Planning
  • Franchising
  • Information Technology

How We Make You Better

Based on our research and experience working with top leaders in companies around the globe, managers need the following to excel:
  1. Clear Goals and Expectations: According to a Lock and Latham Study, with clear goals and expectations managers saw a 16% improvement.
  2. Training: According to an ASTD Study, companies in top quarter of training expense ($1,500 per year or more) average 24% higher profit margins.
  3. Communication: According to a Wyatt Study, with good communication there was a 30% increase in market value.
  4. Coaching: According to the Personal Management Association, coaching yielded an 88% positive impact.
  5. Leadership Flexibility: According to Blanchard, Hersey, Goleman, managers that incorporated leadership flexibility saw 15%-20% more results.
  6. Recognition: According to a Jackson ROI Study, there was a triple return on equity for companies with more recognition than those companies who do less.
  7. Promotions/Incentives: According to the Performance Improvement Institute, promotions and incentives had a 22% impact on results.
  8. Guest Loyalty: According to a Bain Research study, a 5% improvement in Guest retention improves profit 25% or more.
  9. Hiring: According to the Personnel Policy Service, the right hire saves 3 times the annual salary

For pricing and other options see “SHG Program Pricing”

Bespoke Solutions

All of our programs are built to make you a success. Which means we build them according to your specific and unique needs. This doesn’t mean we “customize” them to fit your business (which means nothing more than taking a templated program and tweaking it to fit your situation). We personalize them 100% from the beginning to ensure that we leverage every unique aspect of your business in order to innovate your ability to create success. This is a very critical difference.

Work With Jeffrey

If you are interested in talking about an opportunity,
please send me a message.

Contact Me
Digging Deeper


“It’s Time You ‘Un-Quo’ Your Status Thinking”
Read Now

HospitalityCEO Podcasts

“Irreverent”…”Insightful”….”A Better Perspective”
Listen Now