An Overview Of What We Do

An Overview Of What We Do

by Jeffrey Summers

We help our client-partners achieve real-world success. Leveraging our four decades in the business, we blend strategic thinking with hands-on practicality, to develop and implement operational strategies that not only solve our clients’ most critical problems but help them to innovate their ability to grow themselves and their business.

I started this consultancy in 2000 to assist operators in solving complex strategic and operational problems from diagnosis to implementation. Since then, our business has grown and evolved to become its own, very successful business.

For our clients, this translates into:

  • Speed and flexibility. Our clients achieve impact faster through flexible, tailored solutions delivered by successful and experienced people who’ve been there and done that and a suite of unique proprietary resources, ranging from rapid diagnostic tools to off-site training facilities.
  • Distinctive, lasting impact. We enable sustainable improvement to business performance by building capabilities, engaging with all levels and functions within the business and emphasizing continuous learning.
  • Unparalleled expertise. Our network delivers targeted, specialized knowledge and solutions to our clients throughout the United States and around the world.
  • Thoughtful integration of operations and strategy. No firm bridges the gap between strategy and operations like we do. We bring our clients the best thinking of our collective organization on the forces that are shaping the future of business, culture, and society, culled form working with the most successful operators for four decades.

Our team combines the comprehensive business understanding that underpins all Hospitality disciplines with practical operations expertise. We have served hundreds of clients from big, medium and small businesses and have deepened our expertise across the total range of segments.