Custom Inovations

All of our programs are built to make you a success. Which means we build them according to your specific and unique needs. This doesn’t mean we “customize” them to fit your business (which means nothing more than taking a templated program and tweaking it to fit your situation). We personalize them 100% from the beginning to ensure that we leverage every unique aspect of your business in order to innovate your ability to create success. This is a very critical difference.

Executive Coaching

Poor managers are costing your company money when:

About 70 percent of people want to have goal-setting conversations often or all the time, but only 36 percent actually do. When managers aren’t skilled in setting goals that are specific, measurable, relevant, attainable, and motivating, the result is multiple priorities, unclear action steps, and poor line of sight on how work contributes to larger objectives.

“All good performance begins with clear goals.”  Identify 3 to 5 key goals for each employee and make sure they are written down. Goals that are written down are 18 percent more likely to be achieved. Writing down the goal also makes it easier to review.

Only 14 percent of organizations report that their employees have a good understanding of their company’s strategy and direction. When people don’t know where their company is going, they can end up working on projects that are out of step with organizational objectives.

Make sure all employees are working on the highest-priority tasks. Ask managers to check in and review priorities with their people. Make sure the work is meaningful, on target, and contributing to overall organizational goals.

More than 73 percent of people want to have goal-review conversations often or all the time, but only 47 percent actually do. And 26 percent say they rarely or never discuss current goals and tasks.

What gets measured, gets managed.

Research conducted by Gail Matthews, professor of psychology at Dominican University in California, found that people who write down their goals, share them with someone else, and have regular weekly check-ins are 30 percent more likely to achieve those goals than people who do not.

Research shows that 67 percent of people want to have performance-feedback conversations often or all the time, but only 29 percent actually do. And 36 percent say they rarely or never receive performance feedback. Without feedback, people don’t have a way to make course corrections or to know how they are doing until it’s late in the process. No one feels good when work has to be redone because of a lack of feedback along the way.

A few key attributes of good feedback are
• Focus on observable behaviors, not personality traits. Feedback should be clear and directive and should focus on concrete actions.
• Keep a positive end goal in mind. Paint a positive picture of the desired outcome that gives people a vision to work toward.
• Offer to be an accountability partner. Change is hard. Offer to provide appropriate direction and support as needed.

Nearly 54 percent of managers use the same style of leadership for all people in all situations regardless of whether a direct report is new to a role or already an expert. Half the time, this results in a manager either over-supervising or under-supervising.

The best managers tailor their management style to the needs of their employees. For example, if an employee is new to a role, a successful manager will use a highly directive style with clearly set goals and deadlines. If an employee is struggling with a role,  the manager will use equal measures of direction and support. If the employee is a position- expert in their role, a manager will use a delegating style and focus instead on coming up with new challenges and future growth projects.

When we ask people the question “What is the biggest mistake leaders make when working with others?” 41 percent of respondents identified
inappropriate communication or poor listening.

Here’s a three-step model designed to help managers slow down and focus on what people are sharing.
• Explore—ask open-ended questions such as, “Can you tell me more about that?” or “How do you think that will go?” or “What does that really mean?”
• Acknowledge—respond with comments such as, “You must be feeling …” or “So, if I’m hearing you correctly, what you’re saying is ….”
• Respond—now that you have a good understanding of the direct report’s point of view, you can carefully move forward with a possible response.

A majority of new managers—60 percent—underperform or fail in their first assignments. Worse yet, as Harvard researcher Linda Hill has found, managerial habits developed by new managers often continue to hobble them for the rest of their careers. With two million people stepping into their first managerial position each year, it’s critical to get people the training they need.

Unfortunately, research by Zenger Folkman shows that most managers don’t receive formal training until they are ten years into their career!

Tailored Professional Development for Leaders and Senior Executives

Executive coaching or one-to-one coaching (1:1) is when a person works individually with an executive coach on their particular areas of strengths and opportunities in order to fulfill their personal or professional potential. It is a catalyst for enhanced performance of the individual and/or the groups they lead.

Benefits of Executive Coaching Include:

For the leader or senior executive:

  • fast(er)-track leadership development;
  • enhanced leadership and strategic planning skills;
  • better decision-making;
  • improved goal setting – and faster achievement of goals;
  • ability to inspire and motivate teams, including across geographically dispersed locations;
  • confident communication;
  • improved working relationships.

For the organization:

  • improved management and leadership effectiveness
  • more creativity, empowerment and ownership unleashed in the business
  • underpinning effective implementation of organizational change through supporting teams and individuals
  • greater commitment from recipients of the coaching
  • higher retention of key people who feel valued

As you seek to reach the ranks of great leaders, ask yourself these questions:

  1. Do I know what makes each of my team members motivated? Discouraged?
  2. Do I know the level of skill of each employee? Am I adapting to the abilities of each?
  3. Am I creating an environment that encourages uniqueness and difference?
  4. Am I suffocating others by making them feel like they have to be a certain way (“my way or the highway”)?
  5. How am I utilizing each person to his or her utmost potential, regardless of how he or she compares to other team members?
  6. Am I rigid and unable to adapt to needs and team members accordingly?
  7. What am I doing to make progress in this strategy?

The Best in the Business

We pioneered coaching in the Hospitality industry over 35 years ago and continue to lead the field globally, providing executive coaching, leadership development and coaching skills training for leaders and managers of Hospitality businesses around the world. Through our experiential based coaching and evaluation methods we help individuals, teams and organizations focus on current and future achievements in a way that builds awareness of strengths, establishes personal responsibility and results in behavior change that impacts the bottom-line.

We provide you with the opportunity to fulfill your potential by working one-to-one with one of the world’s best Hospitality coaches.

Our approach and success are characterized by collaboration and partnership with our clients and a concentrated, clear focus on achieving outstanding results where we are certain that together, we can truly create value for both the individual and the business.

Our executive coaching interventions offer a transformational approach to coaching rather than a transactional approach. This means we work not only at the behavior level but also at the mindset and beliefs level which is the element that makes the difference between short-term change and long-term transformation.

Our Executive Coaching Program Will Help You To:

  • Develop foresight, anticipate trends, prevent problems and develop successful strategies
  • Create and communicate a vision for the organization
  • Understand, work with and/or change organizational values to meet current market needs or trends
  • Learn how to empower people and work units, while helping the organization stay on course and sustain and build momentum, and
  • Understand your strengths, skills, underdeveloped areas, and more, so you can hire people who augment your talents
  • Translate leadership changes into bottom line value

Who is Executive Coaching For?

Executive coaching is tailored to the needs of the individual. Some of the reasons for using executive coaching are:

  • preparation for role/career changes;
  • managing stress, change, conflict or crisis;
  • enhancing personal impact and performance;
  • supporting the appointment of a person into a different role;
  • accelerating the personal development of individuals defined as high potential;
  • acting as an objective and independent sounding board to a senior individual;
  • offering tailored development as a means of rewarding and retaining key staff critical to the business.

Executive Coaching Process

We deliver executive coaching sessions either face to face, via telephone coaching or a mixture of both mediums. We work collaboratively with each client to ensure that their needs and objectives are understood before facilitating the program. Each client is taken through an evaluation process to set benchmarks prior to coaching and a final evaluation session to provide details on development and return on investment. Throughout the coaching process, regular update reports on coaching progress and status are provided including trends, progress and recommendations, and respecting the confidentiality of the coaching.

Effective coaching skill development focuses on four areas:

  1. Helping managers diagnose the learning styles of team members to optimizing one’s work with them. These adjustments can accelerate the team member’s ability to learn from experience.
  2. Using questioning and active listening to help others clarify goals in relation to the current realities, outlining the challenges ahead in achieving an important result, and figuring out to how best overcome these challenges. At SHG, we term the second set of coaching capabilities: Performance Partnerships.
  3. Providing reinforcing feedback, builds inspirational and behavioral momentum by highlighting what is working well and should be continued.
  4. Identifying and resolving performance gaps while winning the commitment of team members to closing these key gaps.

Evaluation and Return on Investment (ROI)

SHG specializes in evaluating the impact of coaching engagements and estimating the return on investment (ROI). We use our in-house coaching evaluation tool, Coaching for Performance ROI, to measure the baseline at the outset of the coaching relationship and the growth and development that has occurred during the coaching sessions. Depending on the position of the coachee within the organization, it is possible to trace the impact to the bottom line. Please note that the confidentiality of the coaching is not compromised through this method.

Coach Training Programs

After personally experiencing the benefits of coaching, many of our executive coaching clients are excited to learn how to coach and develop their own coaching leadership style. We support them to do this through training programs such as our “Coaching for Performance”.