Custom Inovations

All of our programs are built to make you a success. Which means we build them according to your specific and unique needs. This doesn’t mean we “customize” them to fit your business (which means nothing more than taking a templated program and tweaking it to fit your situation). We personalize them 100% from the beginning to ensure that we leverage every unique aspect of your business in order to innovate your ability to create success. This is a very critical difference.

Our Results

Your Return On Investment (ROI)

We strive to achieve a minimum 1,000% return on your investment (ROI). What does that mean to you? If the program we agree on that will help you achieve the level of success you desire requires an investment of $10,000, then the return (through lower costs or increased sales or a combination of both) will be a minimum of $100,000.

The SHG Performance Guarantee

OK. This is it. If you are truly serious about going to the next level and will commit to your success by working with me, then I Guarantee that over the next 12 months, you will gain an average of $5,000 or more per month* in additional sales and/or cost savings above and beyond the sales/profits you generated during the previous 12 months or I will keep working with you until you achieve these goals at no further cost to you!!!

Most clients are averaging much more than this $60,000 increase as a direct result of our programs. Our goal is to create a 1,000% ROI for your investment in your business. Determined by the level of sales and profitability you are at when we start. Add to that this program is 100% tax deductible* + my 100% Effective Guarantee! = A very valuable and powerful way to get the outcomes you need.

* Please consult with your tax professional concerning eligibility. See our full Performance Guarantee here.

Experience As Business

Obviously the main goal of any business is to continually improve in order to increase both the top and bottom lines. But how is this achieved and sustained over the long-term?

Here are examples of results clients have achieved by working with Summers Hospitality Group:

  • Clear direction for the organization due to increased strategic focus
  • Greater organizational and personal productivity due to establishment of system for identifying priorities
  • Enhanced personal effectiveness due to ability to receive and act on constructive feedback
  • Improved team collaboration and trust as communication and interpersonal skills are enhanced
  • Succession planning pool strengthened due to improvement of skills needed for promotion
  • Business transformation as a clear vision of the desired future is identified
  • Results-based goals based on strategic priorities
  • Specific measures of performance that indicate progress and success
  • Implementation plan that specifies how to achieve the vision
  • Increased employee engagement as employees see their contributions to organizational goals
  • Rapid goal achievement as people, programs, and processes are aligned with business outcomes
  • Improved communication due to development of common vocabulary around organizational values
  • Motivated employees who see clearly their contribution to the organization’s mission
  • Dramatic increases in performance due to shift from problem-solving approach to appreciative approach
  • Human resources drives organization success as the function is transformed from compliance to strategic partnership
  • Optimized business outcomes due to alignment of people, programs, and processes
  • Increased accountability as responsibilities and outcome measures are specified
  • Increased collaboration among and across departments due to focus on common goals
  • Seamless guest experiences due to recalibration of ineffective department structure and processes
  • Increased productivity due to establishment of clear levels of responsibility and accountability
  • Increased effectiveness as areas for improvement are identified
  • More effective allocation of resources due to identification of the impact of programs on workplace behaviors and outcomes
  • More consistent decision-making across the organization due to clear criteria
  • Demonstrated compliance with laws and policies
  • Consistent policy implementation across the organization
  • Increased productivity as managers gain skills needed to challenge employees constructively about their performance
  • Increased employee engagement due to honest and ongoing feedback
  • Decreased grievances and lawsuits due to ability of managers and employees to engage in difficult conversations
  • Increased trust as individuals learn to rely on personal power to influence others
  • Motivating work environment due to effective communication at all levels
  • Increased productivity and profit as employees become fully successful in performing their jobs
  • Increased retention of key employees as good performance is recognized
  • Effective two-way communication as managers learn to give and receive constructive feedback
  • Increased employee engagement as employees see clearly the contribution they make to the organization (clear line-of-sight)
  • Increased management attention on the business as less time is spent resolving conflict
  • Fewer complaints and less conflict as job and performance standards are articulated clearly
  • Expensive and embarrassing litigation avoided due to timely resolution of workplace conflicts and differences
  • Greater productivity as individuals learn to communicate respectfully and to handle differences and conflicts effectively
  • More effective use of leader’s time as they are able to focus on business issues instead of on handling conflicts
  • Increased retention as employees’ voices are heard and their ideas taken seriously
  • More collegial and collaborative work environmentdue to training in communication and influencing skills
  • Reduced costs and employer liability as people are held accountable for their behavior
  • Positive culture changes as people, programs, and processes embody organizational values
  • Consistent, values-based decision-making across the organization as managers and employees utilize appropriate ethical frameworks
  • Decreased incidence of undesirable behaviors as behavioral “boundaries” based on organizational values are established and implemented
  • Rapid achievement of business outcomes as workplace programs and processes are aligned with organizational goals
  • Increased productivity due to improved skills, programs, and processes
  • Increased trust, respect and influence as leaders and employees learn more effective engagement skills
  • Energized employees who see clearly and support the organization’s purpose
  • More effective use of managers’ time due to use of constructive confrontation skills

The question you have to ask yourself now is: “What would happen to your business if you could achieve these same results?”