This is our list of things that we believe (after 4 decades of service) no leader could be forgiven for lacking. Leaders must simply get these things right or face the failure of their efforts.
We strive to achieve a minimum 1,000% return on your investment (ROI). What does that mean to you? If the program we agree on that will help you achieve the level of success you desire requires an investment of $10,000, then the return (through lower costs or increased sales or a combination of both) will be a minimum of $100,000.
The SHG Performance Guarantee
OK. This is it. If you are truly serious about going to the next level and will commit to your success by working with me, then I Guarantee that over the next 12 months, you will gain an average of $5,000 or more per month* in additional sales and/or cost savings above and beyond the sales/profits you generated during the previous 12 months or I will keep working with you until you achieve these goals at no further cost to you!!!
Most clients are averaging much more than this $60,000 increase as a direct result of our programs. Our goal is to create a 1,000% ROI for your investment in your business. Determined by the level of sales and profitability you are at when we start. Add to that this program is 100% tax deductible* + my 100% Effective Guarantee! = A very valuable and powerful way to get the outcomes you need.* Please consult with your tax professional concerning eligibility. See our full Performance Guarantee here.
SHG uses an experience and research-based, multi-stage process to guide your organization to sustainable culture transformation. We will work closely with you on each step of the process. Since the goal is sustainability, we do not do the work for you. Instead, we partner with you. We are there as advisers—sharing our proven techniques and assisting you as you apply these principles to your business.
Our comprehensive approach involves all levels of an organization to develop an aligned culture, which ensures maximum buy-in and positive change. Within your organization, our insights-based methodology helps your employees to think differently as we communicate fundamental business concepts.
Audit The Area To Be Improved – Understand & Prioritize Desired Outcomes
We go beyond the typical consulting assessment process to gain a deeper understanding of your business so we can make a real impact. Our process includes visit(s) to your location(s) to meet with leaders, staff and guests, as well as observation and data collection to gain a complete understanding of your current state and desired future state. It’s the combination of hard data and personal interviews that reveals the true approach needed to help you thrive.
Develop Proscriptive Action(s)
We believe the bridge from innovative insight to practical implementation is through Hospitality Fundamentals. We involve cross-functional teams from within your business to adapt and apply these fundamentals for your culture. We also help the teams through any obstacles, brainstorm new ideas, as well as coach them on how to achieve the specific outcomes. This process results in organizational buy-in as we begin to implement the desired changes.
Recalibrate Skills & Resources For Impact
The key to ensuring that the desired future state is successfully implemented is an inspiring and motivational launch. This phase is focused on SHG engaging your leaders, middle managers, and frontline staff to embrace change and transform the culture through the use of a framework that communicates desired skills and behaviors identified by your business. This usually involves rolling up our sleeves and working one-on-one with leaders and staff.
Operationalize & Sustain For Long-Term Success
The goal is to sustain your transformation for the long-term, so it’s critical to take the desired skills and behaviors and make them part of your culture by operationalizing them day-in-and-day-out. SHG supports your continuous improvement efforts by providing toolkits, conducting reassessments, delivering skills-based training and Coaching to ensure the momentum from the launch is sustained over time.