Custom Inovations

All of our programs are built to make you a success. Which means we build them according to your specific and unique needs. This doesn’t mean we “customize” them to fit your business (which means nothing more than taking a templated program and tweaking it to fit your situation). We personalize them 100% from the beginning to ensure that we leverage every unique aspect of your business in order to innovate your ability to create success. This is a very critical difference.

SHG Business Audit

It’s not about perfection but perfect effort.

The Business Audit is the in depth look at your entire businesses’ effectiveness and ability to execute on your business goals and objectives.

We arrive onsite and spend one day per unit evaluating their individual and team effectiveness. At the end we conduct a debrief with them individually and as a team, laying out an action plan for each in order to set them up for future success.

The review can cover all levels of the business – service, beverage, culinary, leadership. marketing and profitability.

This is an intense and honest look at the issues and opportunities your managers and your management team face along with a powerful 90-day Action Plan for understanding their strengths & opportunities and then preparing a plan for on-going education, training & coaching in order to realize higher performance and outcomes.

This program is designed to help the operator understand the operational strengths and opportunities of their business in part or as a whole.

  • undertaking new growth projects such as additional business openings, startups, extensions, etc…
  • engaging in any new service/hospitality initiative
  • when poor performance needs to be addressed

This program is best when followed up with our Coaching and workshop programs, either for you, staff, an individual manager or the entire team.

With decades of successful experience, SHG  can help you in all three areas of your operations.

Top-of-the-House [TOH]

  • Systems and Processes
  • Cost Controls
  • Marketing
  • Shift Management
  • Training For Performance & Development
  • Leases
  • Business Plans
  • Mystery Shopping
  • Contract Management
  • Attraction|Hiring|Retention
  • Technology
  • Business Development
  • Coaching
  • And more.

Back-of-the-House [BOH

  • Systems & Processes
  • Menu Engineering & Development
  • Training For Performance & Development
  • Production Models
  • Cost Controls, Equipment
  • Attraction|Hiring|Retention
  • Technology
  • Layout & Design
  • Purchasing & Inventory
  • Coaching
  • And more

Front-of-the-House [FOH]

  • Systems & Processes
  • Service Design
  • Sales
  • Training For Performance & Development
  • Beverage Programs
  • Attraction|Hiring|Retention
  • Technology
  • POS Management
  • Staffing
  • Guest Management
  • Marketing
  • Cost Controls
  • Loyalty Programs
  • Coaching
  • And more

YOU HAVE TWO OPTIONS:

1. Grow your business. 2. Make excuses.

Our powerful business programs are about helping you and your business master the fundamentals and create positive, long-term opportunity. No other programs offer more value with the immediate impact or greater ROI than ours or creates the level of impacting and sustainable change necessary to grow your business.

Call Us Toll Free +1 888-998-8744 or use the contact form to talk about how we can help you realize an opportunity.