QFO: What is the first step that I should take before I build my own restaurant? Answer: Build your team.
QFO: What is the first step that I should take before I build my own restaurant?
The Hospitality CEO Blog
The Only Reason People Leave Jobs
Lots of articles preach and even more tongues wag about how the #1 reason people leave jobs is a bad boss. This is wrong.
QFO: Big Menu Or Small Menu?
Q: Is it better for a restaurant to limit its options per food category or to have as many choices as possible? A: There is no right […]
Why Do Restaurants Fail?
How do you make a small fortune in the restaurant business? Start with a large one.
Common Misconceptions About Loyalty Programs
A Loyalty Program is meant to maintain and strengthen the relationship between the Guest and your brand.
Best Practices Usually Aren’t
By definition, when you follow best practices, you’re following a well-informed crowd of other operators. You’re standing on the shoulders of others’ experiences and avoiding having to […]
How To Capture Brand Loyalty In The Age Of Third-Party Delivery Apps
You can capture it up to the point you surrender the Guest experience to a third party app. Which is why third party apps should never be […]
More Crappy Thinking From Sloganeers
The message this graphic and the accompanying quote portend is just plain wrong. There are a ton of variables that go into culture and behavior. What you […]
Georgia governor candidate Stacey Abrams is $200,000 in debt. She’s not alone
Bring to the table win-win survival strategies to ensure proactive domination.
This 10 Min Stretch Routine Can Eliminate Back Pain, Sciatica and Stiffness
At the end of the day, going forward, a new normal that has evolved from generation.
Seattle’s proposed tax to fight homelessness may hit Amazon hardest
User generated content in real-time will have multiple touchpoints for offshoring.
When SMBs Go to the Cloud, On-Premises IT Infrastructure Is Still Necessary
Capitalize on low hanging fruit to identify a ballpark value added activity to beta test.
What’s The One Thing You Must Do To Deliver Exceptional Service?
Disney recently posted this and it about exploded my brain. You can’t plan the entire Guest experience. You need spontaneity in order to capture those moments that […]
Questions From Operators: Frustration
Q: “I get so frustrated with myself on a weekly if not daily basis . Like how can I set personal or work goals and then continue […]
Questions From Operators: Employee Engagement
Q: How true is this statement? “Employee Engagement is something all organizations need, but it is tricky to tactically execute.” A: “…tricky to tactically execute…” : It’s […]
Wrong Headed Thinking: Scheduling
And now for the latest episode of ‘ Wrong Headed Thinking’ “Slower, lower priority days don’t require the same degree of skills and offer more flexibility when […]
Questions From Operators: Social Media
Q: Shouldn’t you use social platforms like TripAdvisor to market your business? A: No. You shouldn’t use a consumer platform (which is what social media sites are) […]
People: Massimo Bottura
Massimo Bottura: “I have a test that I do with my chefs—it’s called “Who Are You?” You have to express yourself in an edible way—or even in […]
The Myth Of Retention
“One of the biggest myths is that we have a retention problem.”
TOH: Delusional Process Management Syndrome
“Many of the managers I come into contact with suffer from what I call: Delusional Process Management Syndrome”