"The growth of your business is directly related to your own personal growth."

~ Jeffrey Summers, Founder|Principal Summers Hospitality Group

The Stupid Audit


Is there really such a thing as a “Stupid Audit”? No.

But I want to talk about one of the most common sense activities you can engage in – for now.

Would you agree that a primary function of an effective leader is to pave the way, removing barriers to success for those that do the work, and knocking down the impediments to success before they become excuses for failure?

The Paradox of leadership

Leadership presents a fascinating paradox. Those promoted to leadership positions must completely understand this paradox in order to succeed.

The paradox is that due to successfully doing a job, demonstrating competence, and being a high performer you are ‘promoted’ to serve people who are doing the work that you used to do. It is not an elevation really.

You aren’t promoted to a position where you finally get to tell people what to do. Rather you are placed in a position where you support people doing their jobs successfully. This is in fact where the value creation occurs because you now have a multiplier effect on the organization.

Stupid Processes

What if a cynical stand-up comedian was allowed to observe your operation for a few days and then tasked with coming up with a killer, biting set for your roast at the company annual meeting?

I’m nervous just thinking about it.

What would the comedian focus on? The stupid policies, rules, and approaches that are in place and likely taken for granted by you and often also by the people who work with one hand tied behind their back.

How about if you identify and eliminate each one of these items on the stupid list? What would happen? What could resources accomplish if these stupid processes were removed?

The Stupid Audit

Step 1 – Identify as many stupid barriers to meeting the mission as you can all by yourself.

Step 2 – Ask your key managers to identify as many barriers as they can, without your input.

Step 3 – Ask front line employees to identify as many barriers as they can, without management input.

Step 4 – Analyze the discrepancies and differences in the lists.

Step 5 – Identify every item you can immediately fix and fix them.

Step 6 – Identify the right people to work on fixing the other, longer-term items.

Step 7 – Measure the increases – productivity, innovation, customer engagement, employee engagement, financials, etc.

Tips

When looking for stupid items focus on:

  • The Guest-facing people and processes. What are they dealing with? Ex: Permission to serve a Guest in a support situation.
  • Anything that seems like bureaucracy. Ex: Data collection for reports that aren’t used.
  • Anything that dampens innovation. Ex: Cumbersome approval processes that don’t allow trial and error.
  • Anything that elongates change implementation. Ex: Nonexistent communication channels.
  • Cross-boundary issues. Ex: Pass-offs in processes between departments.
  • Class issues. Ex: Only directors and above receive certain information.
  • Environment. Ex: Fads for TOH setup that are contrary to getting work done.

Levers you can pull:

  • Selling up. Ex: Get other executives to understand the work of your team.
  • Negotiate cross-boundary. Ex: Setup partnerships and smooth bureaucracy with other department leaders.
  • Permission. Ex: You are allowed to solve that problem on the fly as needed.
  • Unknown resources. Ex: You might provide a communication or implementation resource to someone who has a great idea but is lacking in that area.
  • Budget. Ex: Make room.
  • Skill. Ex: Provide education where needed.
  • Coaching. Ex: Be involved while leaving space.

Warning

Even after removing barriers people may assume they are still there. It’s a learning continuum. Be prepared to hold hands as needed.

Let your people soar. Knock down the barriers. Pave the way to success.

What I Do To Help You Build A Better Business

Why You Should Hire Me

Results My Client-Partners Have Achieved With My Help

Increased Sales & Profits

We’ve documented that businesses whose employees are engaged (well matched to their jobs and enjoying what they do) lead to increases in the most critical top & bottom-line metrics: sales and profits.

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Business & Professional Growth

Employees who feel valued will perform better, stay longer and contribute more to the business’s ability to drive top line sales and bottom line profits.

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Increased Productivity

…as employees become fully successful in performing their jobs

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Business Transformation

…as a clear vision of the desired future is identified and a plan to achieve it is realized.

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Here Are 5 Ways I Can Help You Start Growing Your Business Today:


1. Register for one of my ThinkWorx™ workshops. Learn more about those here.

2. Join my BizWorx™ Coaching program and start growing your business the very day you start. I help business leaders rapidly grow their businesses with sustainability. If this fast growth interests you, call me at 855-744-4677 and talk to me about your opportunity at no charge.

3. Engage me in  a GrowthWorx™ Consulting Project and finally set your business on the road to rapid and sustainable growth.

4. Conduct an Onsite Review in order to create a blueprint for growing your business in the coming year.

5. Have me Facilitate A Strategy Session for your leadership team. Most of our clients now do this every 6 months and it has provided the needed focus and accountability necessary to achieve sustainable growth.

5b. Have questions? Contact me to discuss your opportunity with no obligation to you for the first conversation.

The Bottom Line


Here are three amazing benefits of participating in our programs – they are in fact three indisputable reasons why everyone should:

  1. You get better.
  2. You get better faster.
  3. Eventually you become your own business coach.

Try it for yourself and see!