Who We Are

We’re A Global, Full-Service Hospitality Consultancy

We design and build meaningfully differentiated experiences for your business, staff and community.

Corporate|Airport|Sports|College Foodservice
We work with restaurants, hotels, retail and any other business or organization that demands the experiences they deliver be ‘Best Experiences’. Our work with businesses achieves four things:
  1. Help you identify areas of opportunity for growth and success.
  2. Create the strategies & tactics necessary to achieve it.
  3. Work to deliver those outcomes.
  4. Develop a successful, lifelong partnership with you.

Our Focus

Let’s be clear here, we’re a Hospitality consultancy. We make things that surprise and delight the world in which you orbit. But our focus is also on helping clients tackle their hairiest business problems, not just their operational challenges.

Our Values

We’re about people first – the best talent teamed with the bravest clients. We don’t have a hit list of brands we want to go after. Instead, we have a list of people we’d kill to work with, again or for the first time.

Our Goal

We’re looking for courageous souls and fearless thinkers more interested in making history than repeating it, all in pursuit of work that both drives business results and leaves a dent in whatever universe you play in.

Your ROI

We strive to achieve a minimum 1,000% return on your investment (ROI). What does that mean to you? If the program we agree on that will help you achieve the level of success you desire requires an investment of $10,000, then the return (through lower costs or increased sales or a combination of both) will be a minimum of $100,000.

The SHG Performance Guarantee

OK. This is it. If you are truly serious about going to the next level and will commit to your success by working with me, then I Guarantee that over the next 12 months, you will gain an average of $5,000 or more per month* in additional sales and/or cost savings above and beyond the sales/profits you generated during the previous 12 months or I will keep working with you until you achieve these goals at no further cost to you!!!

Most clients are averaging much more than this $60,000 increase as a direct result of our programs. Our goal is to create a 1,000% ROI for your investment in your business. Determined by the level of sales and profitability you are at when we start. Add to that this program is 100% tax deductible* + my 100% Effective Guarantee! = A very valuable and powerful way to get the outcomes you need.

* Please consult with your tax professional concerning eligibility.
See our full Performance Guarantee here.

SHG By The Numbers

Decades of Successful Experience
Decades of Chain|Franchise Experience
Decades of Independent Experience
Hospitality Businesses Opened
Restaurants Opened
Hotels Opened
Owner|Operators Coached
States Our Clients Do Business In
Countries Our Clients Do Business In
Hourly Employees Hired|Trained|Coached
Managers Hired|Trained|Coached
Executives Hired|Trained|Coached
$1 Million+
Brand Partners
$5 Million+
Brand Partners
$50 Million+ Brand Partners
Amount of Top-Line Growth Our Brand Partners Posted Last Year ($Millions)
Average Percentage of Growth Our Brand Partners Posted Last Year


We believe you have to know where you are today in order to map out a route to where you want to be tomorrow or next month or next year. We make it part of our business to be current on roadblocks, detours, shortcuts, trends, systems, etc. And as in all of our relationships with clients, our interest is NEVER about the short term.

Our core business philosophy is that fixing problems or resolving issues isn’t enough. That real improvement requires innovating both your business and your business thinking so that you can innovate through the gap between your actual performance and your vision for success.

There’s a big difference between years of ‘business experience’ and years of ‘successful business experience’. Just because someone’s been in business for ‘X’ number years doesn’t mean they’ve had success or even more importantly, evolved their actual knowledge and understanding of how to build success. We’ve been building successful hospitality businesses for four decades.

All of our programs are built to make you a success. Which means we build them according to your specific and unique needs. This doesn’t mean we “customize” them to fit your business (which means nothing more than taking a templated program and tweaking it to fit your situation). We personalize them 100% from the beginning to ensure that we leverage every unique aspect of your business in order to innovate your ability to create success. This is a very critical difference.

Our efforts will enhance your leadership and management abilities as well as your understanding of business in such a dramatic way that you will capture & retain new guests, grow your business, build your brand, kick-start your top line and take more cash to the bank