“There are 7 billion people in the world. Not all of them will appreciate your brand of jazz. Your mission is not to convince anybody to like […]
Service is table stakes (pun intended). Everyone provides service: everyone has their 12 steps of service that include all the transactional lists most people (restaurant managers included) […]
Coaching is a development process that significantly enhances the economic achievement of individuals. It concentrates on helping people – especially entrepreneurs – substantially grow their businesses.
Most operators consider the cost-benefit between two (or more) choices they want to consider. The problem lies in how they chose the options being considered and whether or not there were better alternatives.
The timeline is irrelevant. But the list of challenges is the same as it’s always been…
QFO: Why do hostesses at restaurants make small talk as they seat you?
QFO: What is the first step that I should take before I build my own restaurant? Answer: Build your team.
By definition, when you follow best practices, you’re following a well-informed crowd of other operators. You’re standing on the shoulders of others’ experiences and avoiding having to […]
Q: “I get so frustrated with myself on a weekly if not daily basis . Like how can I set personal or work goals and then continue […]
“One of the biggest myths is that we have a retention problem.”
“Many of the managers I come into contact with suffer from what I call: Delusional Process Management Syndrome”
“For the longest time, I didn’t believe in the rants of gurus who said to think outside the box.”
“In the past 18 months, restaurant wages have risen at double the rate of menu prices and will double yet again in the next 18 months.”
“The “hands-on” approach thinking is one of the most confused and abused phrases in management today.”
“Training, as it stands in most companies, is broken. It’s transactional at best and completely irrelevant at it’s worst.”