“As a Hospitality consultant, I help my client-partners achieve real-world success by leveraging my four decades of successful experience in the Hospitality business. I blend strategic thinking with hands-on practicality to develop and implement operational strategies that not only solve your most critical problems but help you innovate your ability to grow yourself, your people and your business.”

“You have to build an ‘every guest, every experience, every day’ culture to have long term success.”

“You won't build a better business if you continue to look at your existing business in the same old way.”

“Do you really understand the difference between designing business around how people live vs demanding people adapt to how you do business?”

“Never forget that the single biggest impact on an employee’s performance is their direct supervisor.”

“If you want better employees, hire better people.
If you want better managers, hire better people.
If you want a better business, hire better people.
Get it yet?”

“The most critical factor in creating sustainable, long-term success is your ability to continuously innovate all five fundamental areas of your business. Failing to do so is the most critical factor in creating your irrelevance.”

“Designing guest experiences based on your own biases is why the Golden Rule has no place in true Hospitality. It's not about treating people how you want to be treated. It's about treating them how they want to be treated.”

“It's time you stopped standing in the way of your own success.”

“They're ALL leadership problems.”

“Hospitality doesn't have to be complicated or showy in order to be meaningful. It simply has to be human.”

“You should only work with people who have successful experience in actually doing what it is you want to do. Everything else is just theory or worse.”

“Technology should enhance the Guest experience, not supplant it.”

“We spend far too many resources on searching for an excuse not to do something that we know would benefit us, rather than just engaging a solution in the first place.”

“As for turnover, when companies start hiring & growing the right leaders, employees will stop leaving for the wrong reasons.”

``Technology that supplants human engagement produces nothing more than transactional experiences.``

“If you can’t sell your products without discounts, you certainly can’t sell them with them.”

“You can’t shrink your way to greatness.”

“We cannot continue to subsidize million dollar mediocrities.”

“The reason most restaurants fail isn’t undercapitalization – it’s that the operator simply didn't ask for help.”

“Most operators pay an extremely high ‘lost opportunity tax’ by not maximizing their own potential. This is a businesses single biggest expense and it’s not even on the P&L.”

“You can’t lead if you do not model the change and the values you try to inculcate your business with.``

“It’s not important who you think you are. What’s important is who your guests think you are. In other words, operators don’t create brands – guests do.”

“Cost controls are for maximizing profits, not minimizing losses!”

“Great businesses don’t hire talented people and motivate them, they hire people who are already motivated and then inspire them.``