We design and build meaningfully differentiated experiences for your business, staff and community.
- Help you identify areas of opportunity for growth and success.
- Create the strategies & tactics necessary to achieve it.
- Work to deliver those outcomes.
- Develop a successful, lifelong partnership with you.
Our Four Decades of Experience Includes:
This is our list of things that we believe (after 4 decades of service) no leader could be forgiven for lacking. Leaders must simply get these things right or face the failure of their efforts.
Let’s be clear here, we’re a Hospitality consultancy. We make things that surprise and delight the world in which you orbit. But our focus is also on helping clients tackle their hairiest business problems, not just their operational challenges.
We’re about people first – the best talent teamed with the bravest clients. We don’t have a hit list of brands we want to go after. Instead, we have a list of people we’d kill to work with, again or for the first time.
We’re looking for courageous souls and fearless thinkers more interested in making history than repeating it, all in pursuit of work that both drives business results and leaves a dent in whatever universe you play in.
Why Do We Do This Work? Because we have a vision for, and experience in, doing it better. The current industry failure rates are too high and turnover is atrocious. Our concepts and work changes this dynamic for the better – exponentially.
We do things differently. We find “A” level talent. We inculcate them with technical expertise, then Coach them on refining and developing the proper perspective and expectations. Then we let them do their job.
Our vision is to build the ideal Hospitality business in every market for every client – yesterday. This means being #1 or #2 in your segment and utilizing the greatest sense of urgency in order to establish and sustain these efforts long-term.
Our beliefs lie within our 5 Hospitality Fundamentals that we believe must be the focus of every Hospitality business or else…
We don’t utilize “best practices” we create “next practices” in order to innovate our client’s business. This creates meaningfully differentiated value for the Guest, the employee, the community and the business owner.
Our management consulting services focus on our clients’ most critical issues and opportunities: strategy, growth, performance improvement, organization, analytics, information technology, culinary, beverage, service, real world results, social/digital, new business openings, guest experience design, marketing/branding across all sectors and geographies. We bring intensive, pragmatic and successful expertise, but are known for our holistic perspective: we capture value across every experience of any organization. We deliver a proven multiplier effect from optimizing the sum of the parts, not just the individual pieces.
What We Do
SHG uses an experience and research-based, multi-stage process to guide your organization to sustainable culture transformation. We will work closely with you on each step of the process. Since the goal is sustainability, we do not do the work for you. Instead, we partner with you. We are there as advisers—sharing our proven techniques and assisting you as you apply these principles to your business.
Why You Should Work With Us
Some of the Brands We’ve Worked With
Chain, Franchise and Independent Restaurants, Hotels, Retail, Foodservice and more…