This is a vicious cycle. It’s caused more band-aids to be applied to more operations than you can imagine.
You’ve heard it time and time again: “Hire For Values, Train For Skills” here’s why that’s critically important.
Guests now expect (demand) that businesses cater to their appetite for technology. Here are some statistics that will help you understand what restaurant guests say they want from their dining experience.
Not understanding the difference between strategy and tactics means you’ll probably get both wrong.
Lots of questions & answers about restaurant marketing.
Thinking in the aggregate about people born roughly 15 years apart is an inane exercise – a marketing construct of the dumbest order.
Q: “What can you do to make people care about delivering best service?”
Q: Since most loyalty programs involve some sort of comp (discount) what do you propose instead as the incentive?
First off, you have to understand what goes in/on/around your business from the guest’s perspective is how the Guest Experience (Gx) is defined, not yours.
Being technically proficient is an important fundamental to master but the degree of hospitality necessary to add meaningfully differentiated value is much, much higher.