Avoid crabs in a bucket: Have you ever watched crabs in a bucket? Just when one of them is about to escape, the others grab hold and […]
Do You Have Crabs?
The Hospitality CEO Blog
QFO: Are busy locations usually the best locations for the establishment of a restaurant business?
QFO: Are busy locations usually the best locations for the establishment of a restaurant business?
QFO: What are the benefits for restaurant owners if Guests place an order on a delivery app rather than calling in directly to the restaurant?
The benefit is always less than if your brand controlled everything it touches. Using a third-party to execute a significant portion of your Guest experience can be [...]
Read more
QFO: How long after opening will a restaurant begin turning a profit?
I wish this level of thinking would die a slow miserable death. It’s caused more confusion and uncertainty than just about any other myth in the business. [...]
Read more
The Speed of Success
You need to push into growth right now or you’ll drown in your own irrelevance.
The Case Against Behavioral Interviews
There are lot of lousy management practices out there. It is astonishing how many of them have taken hold, and how deeply! Even in the awesome companies [...]
Read more
More Asinine Inflation Behavior From Clueless Operators
Some restaurants adding ‘inflation fees’ to bills amid rising food costs. Dumb move!
QFO: “What should you do if your employees are complaining about wages?”
“What should you do if your employees are complaining about wages?”
Billionaire Servers To Finally Pay Their Fair Share
Stop the presses. No need to raise the debt limit. Biden is going after those billionaire waitresses’ tips. IR-2023-19, Feb. 6, 2023 WASHINGTON — The Treasury Department [...]
Read more
U.S. Department of Labor Issues Final Rule To Amend Tipped Employee Regulations
On December 22, 2020, the Department of Labor announced a final rule revising its tipped employee regulations to address amendments made to section 3(m) of the Fair [...]
Read more
WHT: The Ultimate In Transactional Thinking:
I order from Domino's Pizza. It arrives an hour late and cold. So how do you tell them? Simple. Go to their website (I ordered there). Click [...]
Read more
QFO: Why do you think there is a poor employee management structure within the hospitality industry?
Whoa boy buckle up… Poor leadership Transactional thinking Short-term thinking No thinking A complete misunderstanding about the dynamics of growth. A complete misunderstanding about the import of [...]
Read more
QFO: How Can We Overcome Poor Service Delivery?
How Can We Overcome Poor Service Delivery?
More Minimum Wage Facts
The money to pay for an increased minimum wage can only come from four places: other minimum wage workers, in the form of layoffs and reduced hours; [...]
Read more
Covid: An Opportunity To Revisit Drive-Thru Thinking
Covid has, if nothing else, sped up the thinking about how we deliver the Guest experience. It's never made sense to me that an operator dedicates less [...]
Read more
Meme Madness
While I agree with the general sentiment that you should treat employees (and any other human) like they make a difference (especially those who do) ideas like [...]
Read more
It’s Over! Now What?
With today’s crisis, you’re probably wondering . . . is my business built to last? Let me tell it to you straight: if you keep doing what [...]
Read more
Inside The Box Thinking
For the longest time, I didn’t believe in the rants of gurus who said to think outside the box. I mean, I was looking around and seeing [...]
Read more
What Is The Employee Experience?
Q: Who creates and delivers every single guest experience? A; The Front-line employee. Understanding this means the imperative is to create a meaningful and differentiated experience for [...]
Read more
Core Values Don’t Change
This is a list (in no particular order) of our core beliefs for building great businesses out of good businesss. We predicate all of our operational philosophies [...]
Read more