The Demand
This week, name one micro-moment from last night's shift — a small interaction, a tone, a shortcut someone took — and ask what it actually reveals about the culture you're building, not the one you intend to build. The culture you have is the sum of your micro-moments, not your mission statement. Pick one to change tomorrow.
The Work
Name one micro-moment from last night's shift — a small interaction, a tone, a shortcut someone took:
What did that moment actually teach the cast about what's rewarded and what's punished?
Compare it to the culture you intend to build:
The culture I say I'm building:
The culture my micro-moments are actually teaching:
The gap between the two:
One micro-moment you will change tomorrow to close that gap:
44 years. 200+ independent operators coached. 34 restaurants opened from scratch.
I work with restaurant operators who know something is wrong and are ready to find out what it actually is — and with leaders who are ready to build something that lasts.
The complete framework is in my new book: The Operator’s Playbook
Call or text: +1-817-797-2929 Email: Jeffrey@JeffreySummers.com
