People
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Bad Employees Or Bad Leadership?
- June 18, 2017
- Posted by: Jeffrey Summers
- Categories: Leadership, People, Performance, Perspective
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“I’ve never believed in “bad employees.”
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The Duality of Hospitality Employees
- June 7, 2017
- Posted by: Jeffrey Summers
- Categories: People, Performance, Perspective
“If you spend any time reading industry blogs and forums of front-line employees, you will quickly begin to see the ginormous difference in thinking between them and professional hospitality managers.”
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What Is The Guest Experience?
- June 1, 2017
- Posted by: Jeffrey Summers
- Categories: Guest Experience, People, Product
First off, you have to understand what goes in/on/around your business from the guest’s perspective is how the Guest Experience (GuestX) is defined, not yours. And from the guest’s point of view (POV) an exceptional guest experience holds meaningfully differentiated value.
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Effective Coaching Skill Development Focuses On Four Areas
- April 11, 2017
- Posted by: Jeffrey Summers
- Categories: Coaching, Leadership
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The Questions Great Leaders Ask Themselves
- April 11, 2017
- Posted by: Jeffrey Summers
- Category: Leadership
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Virtually All Highly Successful Restaurants DO NOT Have a Weekly Huddle
- March 28, 2017
- Posted by: Jeffrey Summers
- Categories: Coaching, People, Performance
The idea that you need a weekly manager’s meeting in order to do anything is just plain dumb. And the idea that it is a “characteristic of successful independent restaurants” is complete hokum. It is not.
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9+ Ways to Improve Employee Performance & Engagement
- December 11, 2016
- Posted by: Jeffrey Summers
- Categories: People, Performance
Do all 9+ of these and you’ll have that rockstar culture you’ve been denied for years.
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17 Hospitality Leadership Best Practices
- December 11, 2016
- Posted by: Jeffrey Summers
- Categories: Leadership, Performance
We’re always talking about Leadership so here are my top 17 hottest best practices.
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Six Traits of Really Successful Restaurant & Hotel Marketing Leaders
- December 11, 2016
- Posted by: Jeffrey Summers
- Categories: Coaching, People
Successful strategic leaders — the kind who thrive in today’s uncertain environment – do these six things well.
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10 Things Really Amazing Restaurant & Hotel Employees Do
- December 11, 2016
- Posted by: Jeffrey Summers
- Categories: People, Performance
After four decades of hiring, training and coaching literally thousands of employees, I’ve come to look for certain behaviors that define really amazing employees. Here’s my top 10 list.
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The Employee Engagement Model
- October 31, 2016
- Posted by: Jeffrey Summers
- Categories: Engagement, Performance
We believe that aligning employees’ values, goals and aspirations with those of the business is the best method for achieving the sustainable employee engagement required for both individual and business success.
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The Case For “A” Level Talent
- June 6, 2016
- Posted by: Jeffrey Summers
- Category: People
What “A” Players Bring To The Table
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The Millennial Delusion
- July 23, 2015
- Posted by: Jeffrey Summers
- Categories: People, Performance Development, Perspective
Thinking in the aggregate about people born roughly 15 years apart is an inane exercise – a marketing construct of the dumbest order.
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Training Culture Vs Learning Culture
- February 22, 2015
- Posted by: Jeffrey Summers
- Categories: Coaching, Engagement, Hiring, Leadership, Performance
Dr Rae Baum shared this list on LinkedIn from “Training Culture vs. Learning Culture” by Stephen J. Gill and I thought it was a great start and added to it. How else are the differences defined?
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How Fun Creates Results
- July 9, 2014
- Posted by: Jeffrey Summers
- Categories: People, Performance, Performance Development
This is how I have long explained to people that having fun at work gets you better results.
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Questions From Operators: Making People Care
- August 1, 2012
- Posted by: Jeffrey Summers
- Categories: Coaching, Engagement, Performance Development, Questions From Operators
Q: “What can you do to make people care about delivering best service?”
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The “Killer” Interview Question
- July 6, 2006
- Posted by: Jeffrey Summers
- Categories: Hiring, People, Performance
I’ve never met an operator who had really great interviewing skills. Here’s a good start on how to get better.
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