The Demand
Tomorrow, ask one cast member directly what they've noticed about your blind spots that they've never told you. Expertise narrows what you see; the longer you've run this building, the more likely there's a gorilla in the room you've stopped noticing. Someone on your floor has already named it. Ask them.
The Work
Ask one cast member directly what they've noticed about your blind spots that they've never told you:
What they said:
The longer you've run this building, the more likely there's something you've stopped noticing. Name your best guess before you ask:
The gap between your guess and what the cast member actually named:
What you will do about the gorilla now that it's named:
44 years. 200+ independent operators coached. 34 restaurants opened from scratch.
I work with restaurant operators who know something is wrong and are ready to find out what it actually is — and with leaders who are ready to build something that lasts.
The complete framework is in my new book: The Operator’s Playbook
Call or text: +1-817-797-2929 Email: Jeffrey@JeffreySummers.com
