The Demand
Tomorrow, build one deliberate emotional read into the shift — a pre-shift check-in on how the team is actually doing, or a post-shift extraction of what the room felt like. Empathy isn't something you have or don't; it's infrastructure you either design or skip. Design it once, tomorrow.
The Work
Name the last high-pressure shift where you missed the emotional state of your team or Guests:
Is your empathy currently instinctive (felt in the moment) or infrastructure (designed and built)?
One deliberate emotional read you will build into tomorrow's shift:
☐ A pre-shift check-in on how the team is actually doing
☐ A post-shift extraction of what the room felt like
☐ Other:
What you expect the designed read to catch that instinct alone missed on your busiest shifts:
44 years. 200+ independent operators coached. 34 restaurants opened from scratch.
I work with restaurant operators who know something is wrong and are ready to find out what it actually is — and with leaders who are ready to build something that lasts.
The complete framework is in my new book: The Operator’s Playbook
Call or text: +1-817-797-2929 Email: Jeffrey@JeffreySummers.com
