The Demand
Before tomorrow's shift, name the three most likely failure modes given tonight's specific conditions — the cast you have, the cover count, the daypart. Set the reset signal. Decide what Guest-facing recovery looks like for each one. Write it down or say it in the pre-shift. The failure that arrives inside a designed response is managed. The one that arrives without one is a crisis. Design the response before you need it.
The Work
Name tonight's specific conditions — the cast you have, the cover count, the daypart:
Name the three most likely failure modes given those conditions:
1.
2.
3.
The reset signal you will set:
Guest-facing recovery for each failure mode, decided before you need it:
Where you will write this down or say it in tomorrow's pre-shift:
44 years. 200+ independent operators coached. 34 restaurants opened from scratch.
I work with restaurant operators who know something is wrong and are ready to find out what it actually is — and with leaders who are ready to build something that lasts.
The complete framework is in my new book: The Operator’s Playbook
Call or text: +1-817-797-2929 Email: Jeffrey@JeffreySummers.com
