The Demand
Before your next shift, brief your support cast — runners, bussers, back servers — on the three disciplines: read before you move, acknowledge the Guest, hold the standard. Watch one plate placement and one bussing approach tonight and name whether each was a delivery or a connection. Correct the gap with the specific cast member before the shift ends.
The Work
Name the support cast member and moment you observed:
Three disciplines, scored 1-5:
Read before you move — did they check if the Guest was mid-conversation or mid-bite before approaching:
Acknowledge the Guest — did they name the dish or just place the plate and walk away:
Hold the standard — did they act on something wrong even though “it’s not my table,” or keep moving:
The Accountability Demand:
Name one moment this shift where a support cast member saw something wrong and had the power to fix it:
Did they act, or move past it because it wasn’t their table:
The specific correction or recognition you will give this cast member before their next shift:
44 years. 200+ independent operators coached. 34 restaurants opened from scratch.
I work with restaurant operators who know something is wrong and are ready to find out what it actually is — and with leaders who are ready to build something that lasts.
The complete framework is in my new book: The Operator’s Playbook
Call or text: +1-817-797-2929 Email: Jeffrey@JeffreySummers.com
