The Demand
Tomorrow, pick one piece of technology your cast uses constantly — your Guest management system, your kitchen display system, your reservation app — and watch what a specific cast member does with the information it gives them, not the software itself. Decide whether the gap in your results is a technology gap or a culture and training gap, because giving the same system to a strong team and a weak one produces two different restaurants.
The Work
Name the technology you are observing tomorrow:
The people test:
What the software is supposed to surface or enable:
What a specific cast member actually does with that information — name them and the moment:
If a stronger-culture competitor had this same software, what would they do differently with it:
Is your gap in the tool or in the training and culture around it — the honest answer:
What you will coach this week so your people get more out of the system you already have:
44 years. 200+ independent operators coached. 34 restaurants opened from scratch.
I work with restaurant operators who know something is wrong and are ready to find out what it actually is — and with leaders who are ready to build something that lasts.
The complete framework is in my new book: The Operator’s Playbook
Call or text: +1-817-797-2929 Email: Jeffrey@JeffreySummers.com
