The Demand
Before your next shift, identify one product or service standard that has been compressed in the last twelve months under cost pressure — a smaller portion, a cheaper protein, a QR code that replaced a cast member who used to read the table. Name exactly what the Guest lost when that compression happened. The [Rising Costs Argument] asks one question: did the standard hold or did it compress? Decide this week whether to restore it or own the compression permanently — silence is not a decision, it is a drift.
The Work
The standard that was compressed in the last twelve months:
What specifically the Guest lost when it happened:
Was this compression a deliberate design decision or a default that happened under pressure — Design or Default:
Rate how much this compression has trained the Guest to expect less as the new ceiling, 1-5:
Restore it or own it as a permanent standard change — and the reason:
The one cost-pressure decision coming this week where you will hold the standard instead of compressing it:
44 years. 200+ independent operators coached. 34 restaurants opened from scratch.
I work with restaurant operators who know something is wrong and are ready to find out what it actually is — and with leaders who are ready to build something that lasts.
The complete framework is in my new book: The Operator’s Playbook
Call or text: +1-817-797-2929 Email: Jeffrey@JeffreySummers.com
