The Demand
This week, name the last time your menu, plate spec, physical environment, or experience architecture received a scheduled audit — not one triggered by a complaint or failure, [The Designed Pause] built into the calendar on purpose. If you cannot name a date, the product has been drifting through a hundred small adjustments nobody paused to examine. Schedule the next audit this week and decide which of the four — menu, plate spec, environment, or experience architecture — goes first.
The Work
Last scheduled audit date for your menu:
Last scheduled audit date for your plate spec against the original standard:
Last scheduled audit date for your physical environment:
Last scheduled audit date for your experience architecture:
Rate how much of your current product decisions come from [The Designed Pause] versus reacting to what already broke, 1-5:
The one audit you will schedule this week, and the date on the calendar:
The question you will ask during that audit: what does this feel like to the Guest experiencing it now, not the Guest it was designed for:
44 years. 200+ independent operators coached. 34 restaurants opened from scratch.
I work with restaurant operators who know something is wrong and are ready to find out what it actually is — and with leaders who are ready to build something that lasts.
The complete framework is in my new book: The Operator’s Playbook
Call or text: +1-817-797-2929 Email: Jeffrey@JeffreySummers.com
