Definition
The tangible stage the operator engineers for the Guest. Everything the Guest moves through — room, light, sound, smell, temperature, food, drink, table, tools. Environment is design work, done before the door opens. The five senses are the design tools used to engineer a better Guest experience.
Explanation
Placement: Product
44 years. 200+ independent operators coached. 34 restaurants opened from scratch.
I work with restaurant operators who know something is wrong and are ready to find out what it actually is — and with leaders who are ready to build something that lasts.
The complete framework is in my new book: The Operator’s Playbook
Call or text: +1-817-797-2929 Email: Jeffrey@JeffreySummers.com
