The Demand
Look at one system you run tomorrow — a checklist, a POS report, a scheduling tool — and ask whether you are using it to set the floor or to build the ceiling. The system will run the same on Road 1 or Road 2; the difference is whether you stop at what it enforces or use it to free up time for the relationship work only you can do. Pick one shift interaction the system can't do for you, and do it yourself tomorrow.
The Work
Name three systems you run every shift and how each is currently used:
Pre-shift
Road 1 use (enforce/distribute):
Road 2 use (develop/build relationship):
Training program
Road 1 use (enforce/distribute):
Road 2 use (develop/build relationship):
Reservation / Guest data system
Road 1 use (enforce/distribute):
Road 2 use (develop/build relationship):
The system you rely on most that is currently stuck on Road 1:
What running it on Road 2 would actually look like tomorrow:
The one shift interaction the system cannot do for you — the relationship work that is yours alone:
What you will do yourself, tomorrow, that the system can't:
44 years. 200+ independent operators coached. 34 restaurants opened from scratch.
I work with restaurant operators who know something is wrong and are ready to find out what it actually is — and with leaders who are ready to build something that lasts.
The complete framework is in my new book: The Operator’s Playbook
Call or text: +1-817-797-2929 Email: Jeffrey@JeffreySummers.com
