The Demand
Before your next correction conversation tomorrow, pause and name the environmental instruction that actually produced the behavior — the schedule, the training gap, the incentive, the precedent — instead of assuming it's a character flaw in the cast member. Fix the instruction set, not just the person following it.
The Work
Name a behavior in your cast you've attributed to a character flaw — inconsistency, not caring, doing the minimum:
Before your next correction conversation, name the environmental instruction that actually produced it:
What gets measured:
What gets rewarded or celebrated:
What gets ignored or let go:
Is the cast resisting you, or complying with the environment you gave them?
The instruction set you will fix — not the person following it:
44 years. 200+ independent operators coached. 34 restaurants opened from scratch.
I work with restaurant operators who know something is wrong and are ready to find out what it actually is — and with leaders who are ready to build something that lasts.
The complete framework is in my new book: The Operator’s Playbook
Call or text: +1-817-797-2929 Email: Jeffrey@JeffreySummers.com
