The Demand
Tomorrow, walk the floor and ask the three questions your Guest is actually asking as they eat: was it worth it, was I taken care of, did I enjoy myself. 'Poor service' is just a Guest's language for a broken value equation, not a complaint about speed. Find the equation and fix that, not just the ticket time.
The Work
Walk the floor tomorrow and ask the three questions your Guest is actually asking as they eat:
Was it worth it?
Was I taken care of?
Did I enjoy myself?
The last time you heard "poor service" as feedback, was it really about speed, or a broken value equation?
The specific equation you will fix this week — not the ticket time, the value ratio underneath it:
44 years. 200+ independent operators coached. 34 restaurants opened from scratch.
I work with restaurant operators who know something is wrong and are ready to find out what it actually is — and with leaders who are ready to build something that lasts.
The complete framework is in my new book: The Operator’s Playbook
Call or text: +1-817-797-2929 Email: Jeffrey@JeffreySummers.com
