“There are 7 billion people in the world. Not all of them will appreciate your brand of jazz. Your mission is not to convince anybody to like you, respect you or see the world the way you do. Your mission is to find people who resonate at your frequency.” ~ Liz Ryan
Service is table stakes (pun intended). Everyone provides service: everyone has their 12 steps of service that include all the transactional lists most people (restaurant managers included) come up with to answer the question: “what does good service look like.” This is the wrong question.
Coaching is a development process that significantly enhances the economic achievement of individuals. It concentrates on helping people – especially entrepreneurs – substantially grow their businesses.
Most operators consider the cost-benefit between two (or more) choices they want to consider. The problem lies in how they chose the options being considered and whether or not there were better alternatives.
An age old question in Hospitality is still, “How do you build volume?”
The timeline is irrelevant. But the list of challenges is the same as it’s always been…
Bain & Co. recently pushed this out.
QFO: Why do hostesses at restaurants make small talk as they seat you?
This meme was posted on LinkedIn earlier and the subsequent commentary by the author included this: “It’s either right or wrong. It’s either done the correct way or no way at all.”
QFO: What is the first step that I should take before I build my own restaurant? Answer: Build your team.
Lots of articles preach and even more tongues wag about how the #1 reason people leave jobs is a bad boss. This is wrong.
Q: Is it better for a restaurant to limit its options per food category or to have as many choices as possible? A: There is no right answer except to understand your Guests to the point of adding or subtracting enough to make them spend enough to make your restaurant a success.
How do you make a small fortune in the restaurant business? Start with a large one.
A Loyalty Program is meant to maintain and strengthen the relationship between the Guest and your brand.