Custom Inovations

All of our programs are built to make you a success. Which means we build them according to your specific and unique needs. This doesn’t mean we “customize” them to fit your business (which means nothing more than taking a templated program and tweaking it to fit your situation). We personalize them 100% from the beginning to ensure that we leverage every unique aspect of your business in order to innovate your ability to create success. This is a very critical difference.

What’s the one thing you must do to empower your employees to deliver exceptional service?

Disney recently posted this and it about exploded my brain.

You can’t plan the entire Guest experience. You need spontaneity in order to capture those moments that you need to which occur only at the point of experience.

The one thing is to teach your staff is to look for, identify and act on these moments.

They are the most highly personalized and meaningful.

Jeffrey Summers Administrator
Principal At Summers Hospitality Group
For four decades, my coaching, consulting, public speaking, workshops, management team retreats and articles have helped hundreds of hospitality leaders worldwide, build successful Hospitality businesses.

The Summers Hospitality Group is a global full-service hospitality consulting firm best known for its unique results-driven, strengths-based system for developing extraordinary leaders and demonstrating the performance impact they have on their organizations.
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Jeffrey Summers Administrator
Principal At Summers Hospitality Group
For four decades, my coaching, consulting, public speaking, workshops, management team retreats and articles have helped hundreds of hospitality leaders worldwide, build successful Hospitality businesses.

The Summers Hospitality Group is a global full-service hospitality consulting firm best known for its unique results-driven, strengths-based system for developing extraordinary leaders and demonstrating the performance impact they have on their organizations.
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