Disney recently posted this and it about exploded my brain.
You can’t plan the entire Guest experience. You need spontaneity in order to capture those moments that you need to which occur only at the point of experience.
The one thing to teach your staff is to look for, identify and act on these moments.
They are the most highly personalized and meaningful.
44 years. 200+ independent operators coached. 34 restaurants opened from scratch.
I work with restaurant operators who know something is wrong and are ready to find out what it actually is — and with leaders who are ready to build something that lasts.
The complete framework is in my new book: The Operator’s Playbook
Call or text: +1-817-797-2929 Email: Jeffrey@JeffreySummers.com
