Your Server Is Where Hospitality Is Turned Into A Relationship
Your server is where hospitality is turned into a relationship. The Guest's relationship is with your house through your server, and when the server leaves, the house keeps the Guest only if it built the hospitality she was turning into...
What I Have To Undo Before I Can Fix Anything
When I am called into a restaurant that has spent years fixing leaks, the first work is not fixing anything. It is undoing the fixes, because every one of them was a workaround.
Forms, Templates & Other Nonsense
Why restaurant vendors sells templates and forms, why a stack averaged across a thousand restaurants fits none of them, why the first month of improvement was your attention and not the program, and why every form has to be re-read...
You Do Not Have A Restaurant Differentiation Strategy, You Have A Claim
Your restaurant differentiation strategy is a number, not a sentence. Count how many of your last ten commitments ever got the question asked.
Agreeing That Service Is Not Hospitality Costs You Nothing
Service vs hospitality is settled language now, and almost no operation has changed a system because of it. Here is what actually has to move.
AI Did Not Change What Your Operation Is
AI for restaurants does not change your operation. It amplifies whatever architecture you already built, in whichever direction that architecture points.
