A Loyalty Program is meant to maintain and strengthen the relationship between the Guest and your brand.
Unless everything that goes on and/or is talked about in your business does not have you asking “How does this impact the guest?” you can’t be
successful long term.
Facts, figures and insights about real, guest loyalty.
Q: Since most loyalty programs involve some sort of comp (discount) what do you propose instead as the incentive?
Bad Service Is The Norm
