Why I Don’t Sell Restaurant Turnarounds
A turnaround is the bill for a read nobody ran. What’s worth paying for is the capability to run that read yourself, every shift, so the bill never piles up.
Agreeing That Service Is Not Hospitality Costs You Nothing
Service vs hospitality is settled language now, and almost no operation has changed a system because of it. Here is what actually has to move.
It’s The Restaurant That Gets The Obituary
Why restaurants fail has almost nothing to do with the economy, the location, or the competition. Here is the architectural cause — and why the operator is the only place it can be fixed.
