What I Have To Undo Before I Can Fix Anything
When I am called into a restaurant that has spent years fixing leaks, the first work is not fixing anything. It is undoing the fixes, because every one of them was a workaround.
Forms, Templates & Other Nonsense
Why restaurant vendors sells templates and forms, why a stack averaged across a thousand restaurants fits none of them, why the first month of improvement was your attention and not the program, and why every form has to be re-read...
You Do Not Have A Restaurant Differentiation Strategy, You Have A Claim
Your restaurant differentiation strategy is a number, not a sentence. Count how many of your last ten commitments ever got the question asked.
It’s The Restaurant That Gets The Obituary
Why restaurants fail has almost nothing to do with the economy, the location, or the competition. Here is the architectural cause — and why the operator is the only place it can be fixed.
