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How would you define excellent customer service?
November 2, 2019 -
Moving Beyond Robotic Service
March 6, 2019 -
How To Capture Brand Loyalty In The Age Of Third-Party Delivery Apps
October 14, 2018 -
What’s The One Thing You Must Do To Deliver Exceptional Service?
February 8, 2018 -
What Is The Guest Experience?
June 1, 2017 -
Driving (REAL) Guest Loyalty
November 3, 2016 -
About The Guest
June 10, 2007 -
Shift Notes: 14 Things to Consider Before Your Shift Gets In The Weeds
April 29, 2006 -
How To Create Loyal Guests For The Restaurant Across The Street
March 5, 2006
“It has been a pleasure being coached by Jeffrey. At times, he believed more in me than I believed in myself, which helped me continue to reach higher.”

Miguel Arteagra
Owner|Operator, De La Cruz Mexican Cuisine
“What started out as a small menu engineering project turned into the design & build of a brand new business. I was dreaming small until Jeffrey helped me realize what I truly wanted to do and worked with me every step of the way in order to achieve it.”

Leonardo Rozatos
Owner|Operator, Plaze Cafe Southside
“Jeffrey is a no non-sense guy that really wants his client’s business to succeed. His words “you can’t work in the business, you must work on the business” are in my head daily when I start to lose focus. I am a better business woman, event producer and employer because of his efforts.”

Amy Shackelford
President, Sedona Productions