Guest Experience

“Why do we have to go through all this change?”
“When is someone going to train me?”
“When will the (BOH – FOH) do its job right?”
“Who dropped the ball?”
“Why don’t they communicate better?”
“Who’s going to solve the problem?”
“Why is it so slow?”
“Why do we always run out of things?”
“Why can’t they get my schedule right?”
“Why did we hire another___.
I told them I wanted to do that!”