Program Policies & Payment Terms

What you need to know before we begin working together.

Fees
All fees are required in advance. Programs begin only after payment is complete. Installment arrangements are available — contact me to discuss. No additional fees or charges are associated with any payment schedule.

Payment Methods
Major credit cards, company checks, personal checks, cashier’s checks, and money orders accepted. All checks must clear before the program begins. Allow up to 10 business days for check processing. Electronic invoicing available on request.

Mail checks to:
Summers Hospitality Group
1097 Schoolhouse Road #176
Haslet, Texas 76052

Pay In Full Discount
Pay in full upfront and receive 10% off any program valued at $500 or more.

Travel & Accommodation
All continental US on-site engagements: $1,500 flat fee per week of travel. International travel billed at cost. Travel and accommodation costs are non-refundable if you cancel after booking is confirmed.

Refund & Cancellation Policy
All fees are non-refundable. You may call a freeze at any point — the calendar stops for up to 12 months until you are ready to resume.

For events: 100% credit for cancellations 45+ days out. 50% credit up to two weeks prior. No credit within two weeks of the event. Credits valid for one year toward any program.

Flat Fees Only
All programs are priced as flat fees. No hourly rates, no hidden fees, no profit-sharing arrangements.

Tax
Most professional service fees are tax deductible as a business expense. Confirm with your accountant.

Shipping Policy
Last Updated: June 26, 2026

Physical Products
The Operator’s Playbook and all physical products ship to continental U.S. addresses. Shipping is included in the price of every order — no additional fees at checkout. For international orders, contact Jeffrey@JeffreySummers.com directly before ordering. International shipping is available but priced separately based on destination and carrier rates.

Processing & Fulfillment
Orders are produced to order. Every order ships within 24 hours of production completion. You will receive a confirmation email with tracking information once your order ships. Orders originate from North Texas — plan delivery timing accordingly based on your location. Expedited shipping is not currently available.

Risk of Loss
Title and risk of loss for all merchandise pass to you when the order is delivered to the shipping carrier. We are not responsible for packages lost or damaged in transit. If your order arrives damaged, contact us within 7 days at Jeffrey@JeffreySummers.com.

Questions
Jeffrey@JeffreySummers.com
Summers Hospitality Group
1097 Schoolhouse Road #176
Haslet, Texas 76052