Thinking in the aggregate about people born roughly 15 years apart is an inane exercise – a marketing construct of the dumbest order.
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Training Culture Vs Learning Culture
Dr Rae Baum shared this list on LinkedIn from “Training Culture vs. Learning Culture” by Stephen J. Gill and I thought it was a great start and added to it. How else are the differences defined?
The Problem with ‘Not A Problem’
I suspect that more than once you’ve also received the same “not a problem” send off.
30 Core Values
This is a list (in no particular order) of our core beliefs for building great hospitality businesses. We predicate all of our operational philosophies and client outcomes [...]
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How Fun Creates Results
This is how I have long explained to people that having fun at work gets you better results.
The Insanity of Losses
There’s a reason nearly 72% of all food service businesses go out of business within three years (fact not fiction). This level of thinking is part of the reason.
Restaurant Marketing: What Does An Empty Chair Really Cost?
I’ve always talked about the costliest item in a restaurant being an empty chair. Now we take a little peek into what it actually costs you.
Questions From Operators: Making People Care
Q: “What can you do to make people care about delivering best service?”
The “Killer” Interview Question
I’ve never met an operator who had really great interviewing skills. Here’s a good start on how to get better.
Shift Notes: 14 Things to Consider Before Your Shift Gets In The Weeds
Fortunately, time doesn’t stop.