The idea that you need a weekly manager's meeting in order to do anything is just plain dumb. And the idea that it is a "characteristic of successful independent restaurants" is complete hokum. It is not.
Too many operators are focused on the media and not the social. The most effective way of communicating with Guests is at the point of experience by informed, engaging and empowered employees who share your values. Everything else is blatant
Successful strategic leaders — the kind who thrive in today’s uncertain environment – do these six things well.
After four decades of hiring, training and coaching literally thousands of employees, I’ve come to look for certain behaviors that define really amazing employees. Here’s my top 10 list.
Marketers have lost touch with the average consumer. They are living in a dream world of their own invention. It is fed by a cultural echo chamber of books, articles and conferences in which people like them talk to people