Questions From Operators: Making People Care

Q: “What can you do to make people care about delivering best service?”

A: “Nothing.”

[Could be service, food, sales, profits, cleanliness, organization, manners, other people, etc…]

You can’t make people care about anything. They have to care about something on their own (values). The only thing you can do with people who don’t care about your business is to replace them with people who will (shared values).

Same goes for motivating people. You don’t motivate people. You can only create an environment in which they are inspired enough to motivate themselves to do best work.

Jeffrey Summers
For four decades, my coaching, consulting, public speaking, workshops, management team retreats and articles have helped hundreds of hospitality leaders worldwide, build successful Hospitality businesses. The Summers Hospitality Group is a global full-service hospitality consulting firm best known for its unique results-driven, strengths-based system for developing extraordinary leaders and demonstrating the performance impact they have on their organizations.

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