There are lot of lousy management practices out there. It is astonishing how many of them have taken hold, and how deeply! Even in the awesome companies that are walking the Human Workplace path, we run into crusty and talent-repelling HR and leadership practices that have no place in the modern working world. How did [...]
While I agree with the general sentiment that you should treat employees (and any other human) like they make a difference (especially those who do) ideas like Goodnight's (and I'm a fan) fail to add the most critical yet basic truth: it takes two to tango. This occupies half the time I spend with operators [...]
Q: Who creates and delivers every single guest experience? A; The Front-line employee. Understanding this means the imperative is to create a meaningful and differentiated experience for the employee first. so that they will create a meaningful and differentiated experience for your guests. Traditional roles, responsibilities and resources are no longer enough in a world [...]
Q: How true is this statement? “Employee Engagement is something all organizations need, but it is tricky to tactically execute.” A: “…tricky to tactically execute…” : It’s not tricky and the employer doesn’t ‘execute’ it. Engagement is intrinsic to the employee: meaning if you hire people who share your values and provide an environment that […]
After four decades of hiring, training and coaching literally thousands of employees, I’ve come to look for certain behaviors that define really amazing employees. Here’s my top 10 list.
We believe that aligning employees’ values, goals and aspirations with those of the business is the best method for achieving the sustainable employee engagement required for both individual and business success.
