The message this graphic and the accompanying quote portend is just plain wrong. There are a ton of variables that go into culture and behavior. What you DON’T value is just as important as what you do. Also, the ACTION you DON’T take is just as important as those you do. It takes more than […]

“I only work with ambitious leaders who want to define their future, not hide from it.”
For 44 years I’ve worked inside independent restaurant operations — coaching operators, diagnosing what’s actually breaking, and building the systems that fix it. That work is still available. So is everything I’ve learned from it.
The Operator’s Playbook — a five-volume professional reference system for the independent restaurant operator — ships August 2026. Every fundamental. Every system. Built for operators who are done settling for good enough. Pre-order at jeffreysummers.com/the-operators-playbook.
From The Playbook — field notes from 44 years on the stage, free every week. Subscribe at fromtheplaybook.com.
For consulting, coaching, and speaking inquiries: Jeffrey@JeffreySummers.com · +1-817-797-2929