The Demand
Tomorrow, pick one Guest interaction on the floor and ask if you are being unreasonable about how that Guest feels, or just competent about what they're served. Competent gets the plate out correctly. Unreasonable makes them feel something they'll talk about. Choose one table and go unreasonable.
The Work
Rate your current standard on each — 1 (reasonable/competent) to 5 (unreasonable/obsessive):
Product / food consistency
Rating (1-5):
How Guests feel when they leave
Rating (1-5):
Team investment and development
Rating (1-5):
The gap between your product standard and your feeling standard:
Pick one table tomorrow and go unreasonable about how they feel. Name the table and what you will do:
44 years. 200+ independent operators coached. 34 restaurants opened from scratch.
I work with restaurant operators who know something is wrong and are ready to find out what it actually is — and with leaders who are ready to build something that lasts.
The complete framework is in my new book: The Operator’s Playbook
Call or text: +1-817-797-2929 Email: Jeffrey@JeffreySummers.com
