People Workshop
A ThinkWorx™ Workshop — Las Vegas
Your cast delivers everything your operation promises. Not your concept. Not your menu. Not your marketing. The people on the stage every shift are the product your Guest actually receives. The People Workshop is a two-day working session built around the discipline of building, developing, and leading the cast that makes everything else work.
Most operators hire when they are desperate, develop when they have time, and lose people they couldn’t afford to lose. The pattern is not a staffing problem — it is a leadership problem.
What Happens In The Room
Day 1 is the honest read of the current cast. Who is developing? Who has plateaued? Who is carrying the standard and who is eroding it? Every operator in the room maps their cast against the A/B/C/D framework — not to judge, but to see clearly. By the end of Day 1, every operator knows exactly who they have, what each person is capable of, and what the leadership failures are that produced the cast they are looking at.
Day 2 is the build. Each operator develops their cast development framework — how to hire the right people, how to develop the ones worth keeping, how to build the leadership discipline that makes people want to stay. They leave with a system, not a checklist.
The Room
You are not sitting in a lecture. You are sitting in a room with up to nine other independent restaurant operators who are working through the same fundamental you are — with 44 years of pattern recognition facilitating the conversation.
Every operator in the room has something to learn from every other operator in the room. That is not an accident. It is the design. The group size is capped at ten because the conversation only works when everyone in it has real skin in the game.
Pre-Work
When you purchase your workshop pass, you receive The Operator’s Playbook — People and The People Fieldbook immediately. You read them before you arrive.
This is not optional. The workshop is not an introduction to the material — it is the application of it. Operators who arrive having done the pre-work get significantly more out of the two days than operators who haven’t. The room assumes you’ve read it.
What You Walk Away With
- A clear read of your current cast — who is developing, who has plateaued, who needs to move on
- A development framework you can apply to every cast member at every level
- The leadership disciplines that retain the people worth keeping
- A cast structure built around your operation’s actual needs, not industry defaults
- A 14/30/90 day action plan — what you do Monday, what you do in the first month, what you build in the first quarter
- The Operator’s Playbook — People, Volume 3 of 5 and The People Fieldbook — yours to keep
- The connection between cast development and Guest Experience consistency
Who This Is For
The operator who is tired of replacing people. The owner who knows their cast is capable of more but doesn’t have a system to develop it. The leader who wants to build something that lasts — and knows that means investing in the people who will build it with them.
If you are looking for a hiring checklist, this is not the workshop for you. If you are ready to build a cast development discipline that changes who stays and why, it is.
Curriculum Beats
- Core — 3.0: The Relationship Is the Work
- Hiring — Stop Hiring Bodies, A Level Talent, Hire for Three Things, The Interview Is the First Impression, Hire for Friction Not Fit
- Development — Training Is Broken, Training vs. Coaching, Learning Culture, One-on-Ones, The Ceiling on Your Team Is You
- Culture and Standards — What Culture Actually Is, A/B/C/D Players, The No Assholes Rule, The Six Leadership Failures, The Discipline Architecture
Sequence and timing determined after first workshop run.
Investment
Dates: TBD
Location: Las Vegas, Nevada
Price: $2,500 per attendee
Two days. Limited to 10 operators per session.
The cap is intentional. These workshops are working sessions, not presentations. Every operator in the room gets time on the table — their operation, their decisions, their gaps. That only works when the group is small enough for real work to happen. Ten is the ceiling because above ten, the room becomes a seminar. Below ten, it stays a workshop.
Every workshop includes two days in Las Vegas, the Playbook and Fieldbook for that fundamental, and 30 days of unlimited access to me after the workshop ends.
The operator who pays attention in the workshop can recover their investment the moment they walk back into their building. Everything after that is gravy.
The ROI target is 1,000% — $25,000 in cost savings, revenue growth, or both. That is one decision, applied consistently, from what you learn in two days. That is the floor. The operator who builds the full discipline compounds well beyond it.
I guarantee the ingredients. You guarantee the plate.
All ThinkWorx™ workshops are covered by the [100% Effective Guarantee →]
30 Days of Unlimited Access
30 days of unlimited access — call, text, or email — to help you implement what you’ve learned.
Every question gets answered inside the frame of the fundamental you attended. If the answer lives in a different fundamental, I will tell you which one — and that is exactly why the Complete Series Pass exists.
What Comes Next
The workshop gives you the fundamental. The 30 days gives you the implementation support. What comes after that is yours to decide.
Some operators leave the workshop and do the work on their own. The framework is clear, the books are in their hands, and the 30 days of access is enough to get them moving. That is a legitimate outcome.
Others recognize that building the complete system — all five fundamentals, in sequence, applied to their specific operation — is work they want to do with someone who has already built it. That is what a coaching engagement is for.
Not because they couldn’t figure it out alone. Because they want to do it completely.
If that is where you land after the workshop, reach out. We will build it from there.
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