“There are 7 billion people in the world. Not all of them will appreciate your brand of jazz. Your mission is not to convince anybody to like you, respect you or see the world the way you do. Your mission is to find people who resonate at your frequency.” ~ Liz Ryan
Service is table stakes (pun intended). Everyone provides service: everyone has their 12 steps of service that include all the transactional lists most people (restaurant managers included) come up with to answer the question: “what does good service look like.” This is the wrong question.
Coaching is a development process that significantly enhances the economic achievement of individuals. It concentrates on helping people – especially entrepreneurs – substantially grow their businesses.
Most operators consider the cost-benefit between two (or more) choices they want to consider. The problem lies in how they chose the options being considered and whether or not there were better alternatives.
The timeline is irrelevant. But the list of challenges is the same as it’s always been…
QFO: Why do hostesses at restaurants make small talk as they seat you?
QFO: What is the first step that I should take before I build my own restaurant? Answer: Build your team.
By definition, when you follow best practices, you’re following a well-informed crowd of other operators. You’re standing on the shoulders of others’ experiences and avoiding having to reinvent the wheel and learn everything about how to do a thing from scratch. But you’re still following the crowd. As a rule, best practices aren’t written to […]
Q: “I get so frustrated with myself on a weekly if not daily basis . Like how can I set personal or work goals and then continue to make choices that prevent me from achieving those goals ??? Sometimes it’s just forgetfulness , laziness , moments of weakness or taking the easy path instead of […]
“One of the biggest myths is that we have a retention problem.”
“Many of the managers I come into contact with suffer from what I call: Delusional Process Management Syndrome”
“For the longest time, I didn’t believe in the rants of gurus who said to think outside the box.”
“In the past 18 months, restaurant wages have risen at double the rate of menu prices and will double yet again in the next 18 months.”
“The “hands-on” approach thinking is one of the most confused and abused phrases in management today.”
