One of the biggest myths is that we have a retention problem as if people who take an hourly, minimum wage job are going to stay there indefinitely.

Really? No.

They’re going to grow into bigger, better roles (either with your business or someone else’s). What we have is a growth problem.

We don’t grow our people so someone else does and we call that a retention problem.

It’s complete nonsense and misses the most critical point.

What do employees want more above all else? Growth. Both personal and professional.

If you can’t offer them the opportunity to grow, then they will leave at some point – probably sooner than later depending on what options they have in the market.

Jeffrey Summers
For four decades, my coaching, consulting, public speaking, workshops, management team retreats and articles have helped hundreds of hospitality leaders worldwide, build successful Hospitality businesses. The Summers Hospitality Group is a global full-service hospitality consulting firm best known for its unique results-driven, strengths-based system for developing extraordinary leaders and demonstrating the performance impact they have on their organizations.

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