Custom Inovations

All of our programs are built to make you a success. Which means we build them according to your specific and unique needs. This doesn’t mean we “customize” them to fit your business (which means nothing more than taking a templated program and tweaking it to fit your situation). We personalize them 100% from the beginning to ensure that we leverage every unique aspect of your business in order to innovate your ability to create success. This is a very critical difference.

Performance vs Values

You’ve heard it time and time again: “Hire For Values, Train For Skills” here’s why that’s critically important.

You need people who can perform and who also share your values. A server who can sell the heck out of your menu but is abrasive to every other employee they encounter is a problem. So is the employee who everyone loves, but is constantly showing up on the low-end of every performance metric.

You want employees to have both. But you can’t attract those “A” Players so you settle for some of each and hope for the best.

Here’s a chart that defines the issue for you:

“A” Players are high performers and also share your values. Enough said.

“B” Players are low performers but who share your values. This could be new-hires who simply need more training and Coaching in order to be proficient and effective in their roles.

“C” Players are high performers but who don’t share your values. These are the people who are proficient in their roles but who talk about you, your business or others behind their back. You need to fire these people today.

“D” Players are low performers and do not share your values. They are pretty self-explanatory also. Don’t hire them.

Now all that’s left is to define your ‘Values’ and  establish what ‘High-Performance’ looks like.

Jeffrey Summers Administrator
Principal At Summers Hospitality Group

For four decades, my coaching, consulting, public speaking, workshops, management team retreats and articles have helped hundreds of hospitality leaders worldwide, build successful Hospitality businesses.

The Summers Hospitality Group is a global full-service hospitality consulting firm best known for its unique results-driven, strengths-based system for developing extraordinary leaders and demonstrating the performance impact they have on their organizations.

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Jeffrey Summers Administrator
Principal At Summers Hospitality Group

For four decades, my coaching, consulting, public speaking, workshops, management team retreats and articles have helped hundreds of hospitality leaders worldwide, build successful Hospitality businesses.

The Summers Hospitality Group is a global full-service hospitality consulting firm best known for its unique results-driven, strengths-based system for developing extraordinary leaders and demonstrating the performance impact they have on their organizations.