Coaching & Consulting For Hospitality Businesses: +1-855-744-4677

WHT: The Ultimate In Transactional Thinking:

I order from Domino’s Pizza.  It arrives an hour late and cold.
So how do you tell them?
Simple. Go to their website (I ordered there). Click on a “There’s An Issue” and a list of excuses for their bad service pops up.
Choose your excuse and then hit enter.
You are then prompted to choose a “solution” based on the severity of your “issue”.
No need to talk to anyone at the store you purchased from. Or any human. It can be all handled efficiently from a computer screen.
Jeffrey Summers
For four decades, my coaching, consulting, public speaking, workshops, management team retreats and articles have helped thousands of hospitality leaders worldwide, build successful businesses. The Summers Hospitality Group is a global full-service hospitality consulting firm best known for its unique results-driven, strengths-based system for developing extraordinary leaders and demonstrating the performance impact they have on their organizations.

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