WHT: The Ultimate In Transactional Thinking:

I order from Domino’s Pizza.  It arrives an hour late and cold.

So how do you tell them?

Simple. Go to their website (I ordered there). Click on a “There’s An Issue” and a list of excuses for their bad service pops up.

Choose your excuse and then hit enter.

You are then prompted to choose a “solution” based on the severity of your “issue”.

No need to talk to anyone at the store you purchased from. Or any human. It can be all handled efficiently from a computer screen.

Author: Jeffrey Summers
For four decades, my Coaching, Consulting, & Learning Events have helped thousands of hospitality leaders worldwide, build successful businesses. Call or text me at +1-817-797-2929 or email me at Jeffrey@JeffreySummers.com.

If you hear questions like these
in your business, I can help!

  • “Why do we have to go through all this change?”
  • “When is someone going to train me?”
  • “When will the (BOH – FOH) do its job right?”
  • “Who dropped the ball?”
  • “Why don’t they communicate better?”
  • “Who’s going to solve the problem?”
  • “Why is it so slow?”
  • “Why do we always run out of things?”
  • “Why can’t they get my schedule right?”
  • “Why did we hire another___.
    I told them I wanted to do that!”
  • “How do we know what our food cost should be?”
  • “How do we market our business effectively?”
  • “Why can’t we staff our restaurant better?”
  • “How do we grow our business in this economy?”



Are You Ready For
Your One-On-One?

The two choices you have are: To step forward into growth or
remain in your death spiral.