Custom Inovations

All of our programs are built to make you a success. Which means we build them according to your specific and unique needs. This doesn’t mean we “customize” them to fit your business (which means nothing more than taking a templated program and tweaking it to fit your situation). We personalize them 100% from the beginning to ensure that we leverage every unique aspect of your business in order to innovate your ability to create success. This is a very critical difference.

Wrong Headed Thinking: Scheduling

And now for the latest episode of ‘ Wrong Headed Thinking’

“Slower, lower priority days don’t require the same degree of skills and offer more flexibility when assigning staff…”

Every guest deserves the best possible experience. Consciously allowing inferior skilled employees to give less than your best is the recipe for disaster. This amounts to lowering the bar in order to rationalize your ineffective service levels. Once you begin to rationalize that this level of thinking is acceptable you haven’t broadened the acceptability, you’ve simply lowered standards.

This should absolutely never happen and is the exact opposite of what you should be working toward every single shift.

Jeffrey Summers Administrator
Principal At Summers Hospitality Group

For four decades, my coaching, consulting, public speaking, workshops, management team retreats and articles have helped hundreds of hospitality leaders worldwide, build successful Hospitality businesses.

The Summers Hospitality Group is a global full-service hospitality consulting firm best known for its unique results-driven, strengths-based system for developing extraordinary leaders and demonstrating the performance impact they have on their organizations.

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Jeffrey Summers Administrator
Principal At Summers Hospitality Group

For four decades, my coaching, consulting, public speaking, workshops, management team retreats and articles have helped hundreds of hospitality leaders worldwide, build successful Hospitality businesses.

The Summers Hospitality Group is a global full-service hospitality consulting firm best known for its unique results-driven, strengths-based system for developing extraordinary leaders and demonstrating the performance impact they have on their organizations.

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