What is this highly valuable asset? Its own people. Says Morgan Fraud, the author of The Thinking Corporation, “Given that we are all capable of contributing new ideas, the question becomes how do you successfully generate, capture, process and implement ideas?”
Facts, figures and insights about real, guest loyalty.
Dr Rae Baum shared this list on LinkedIn from “Training Culture vs. Learning Culture” by Stephen J. Gill and I thought it was a great start and added to it. How else are the differences defined?
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Prepared do an dissuade be so whatever steepest. Yet her beyond looked either day wished nay. By doubtful disposed do juvenile an. Now curiosity you explained immediate why behaviour. An dispatched impossible of of melancholy favourable. Our quiet not heart along scale sense timed. Consider may dwelling old him her surprise finished families graceful. Gave […]
I suspect that more than once you’ve also received the same “not a problem” send off.
This is a list (in no particular order) of our core beliefs for building great hospitality businesses. We predicate all of our operational philosophies and client outcomes on these beliefs.
This is how I have long explained to people that having fun at work gets you better results.
There’s a reason nearly 72% of all food service businesses go out of business within three years (fact not fiction). This level of thinking is part of the reason.
I’ve always talked about the costliest item in a restaurant being an empty chair. Now we take a little peek into what it actually costs you.
Q: “What can you do to make people care about delivering best service?”
Q: Since most loyalty programs involve some sort of comp (discount) what do you propose instead as the incentive?
First off, you have to understand what goes in/on/around your business from the guest’s perspective is how the Guest Experience (Gx) is defined, not yours.
Being technically proficient is an important fundamental to master but the degree of hospitality necessary to add meaningfully differentiated value is much, much higher.
I’ve never met an operator who had really great interviewing skills. Here’s a good start on how to get better.
Fortunately, time doesn’t stop.
Bad Service Is The Norm
